Marvin Cruz

• Diagnosed and resolved mechanical issues in HVAC systems to enhance operational efficiency.
• Executed routine maintenance checks on plumbing and electrical systems to ensure optimal functionality.
• Oversaw inventory management of tools and parts to enhance service operations efficiency.
• Facilitated collaboration among team members to prioritize service requests and enhance response efficiency.
• Implemented safety protocols during repairs, reducing workplace accidents and ensuring compliance.
• Streamlined workflow processes, reducing downtime during repairs and enhancing service delivery.
• Developed troubleshooting guides for common technical issues, improving technician efficiency in the field.
• Explained diagnostic findings to customers and outlined repair or service options.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
• Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
• Minimized return service calls, ensuring thorough and accurate service on first visit.

• Supervised daily operations ensuring adherence to healthcare standards .
• Implemented process improvements increasing workflow efficiency and patient satisfaction.
• Managed a building team of 9 . 1199 SEIU.
• Supervised field operations teams to complete projects within established timelines.
• Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
• Presented weekly and monthly performance reports to demonstrate team progress.
• Planned and scheduled field activities according to set timelines and order of operations.
• Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
• Investigated issues and developed effective solutions.

Kept teams on task to complete milestones on time.

• Troubleshot electrical and plumbing issues, restoring functionality promptly.
• Performed preventive maintenance inspections, identifying potential equipment failures.
• Collaborated with team members to streamline repair processes and reduce downtime.
• Maintained accurate records of service requests and completed work orders for compliance.
• Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
• Enhanced safety measures by performing routine inspections and identifying potential hazards.
• Facilitated smoother operation of HVAC systems through regular maintenance and updates.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Performed preventive maintenance and repairs on various types of equipment.
• Executed tasks within time and budget constraints.