Marvin Dickinson
Fayetteville,GA
Overview
35
35
years of professional experience
Work History
American Sign Language Teacher and Interpreter
Beulah Missionary Baptist Church
01.2004 - Current
- Develop and implement engaging ASL curricula that cover grammar, vocabulary, syntax, and cultural aspects of the deaf community
- Conduct immersive ASL classes, utilizing a variety of teaching methods to accommodate different learning styles
- Assess and monitor students' progress, providing constructive feedback and support to help them achieve fluency in ASL
- Foster a positive and inclusive classroom environment that encourages student participation and interaction
- Collaborate with other educators and staff to integrate ASL education into the broader curriculum
- Organize and participate in extracurricular activities and events that promote ASL and deaf culture
- Stay updated with the latest developments in ASL education and deaf culture to continuously improve teaching practices
- Apply theoretical applications by interpreting events on the church campus
Senior Service Delivery Manager, Backup as a Service (BUaaS)
Kyndryl
Atlanta, GA
07.2020 - 07.2024
- Monitored standard processes and deliver services to customer
- Provided work direction to other technical resources supporting the customer based on ticket tracking, failed events, provisioning activity, customer escalations, etc
- Observed trends to verify that the service delivery meets contract terms
- Monitored and made appropriate communications to protect committed service levels (SLAs and KPIs)
- Implemented best practices disciplines
- Represented the steady state delivery organization
- Managed major incidents and escalations, RCA support and technology refresh planning
- Tracked issues and actions to resolution via Incident Resolutions or Change management executions
- Interfaced with key customer contacts (external and internal, including RS Global, RS Geos, IS and others) relating to the customer's backup and restore services
Senior Resiliency Project Manager
IBM
Atlanta, GA
06.2002 - 07.2020
- Lead disaster recovery strategy, planning and implementation, compliance, monitoring and project closeout
- Serve as strategic advocate for disaster planning, working with groups throughout the enterprise, including IT platforms, Cloud migration, variety of business sectors and vendors
- Managed and reviewed internal and external million dollar contracts for Scheduled deliverables
- Coordinated activities to create disaster recovery plans using Microsoft 365 and assured they are audit compliant
- Acted as a negotiator with IBM Global Services Business Resiliency Service for hotsite services
- Developed methodologies for disaster recovery planning that are consistent with contract requirements
- Created project schedules using Microsoft Project
- Reported measured results upon completion of a Disaster Recovery Test including a summary of issues encountered along with documented resolutions
- Assured audit readiness for internal and external Information Technology (I/T) audits
- Worked with engagement teams and other activities in the pre-contract engagement process to assure a smooth transition to steady state
- Executed tabletop exercises for proof of concepts, crisis management, incident response and/ or business continuity
Business Continuity Consultant
IBM
Atlanta, GA
01.2000 - 06.2002
- Developed and executed Risk Management Analysis, Business Impact Analysis, Recoverability Assessments and Recovery Plans that identify business vulnerabilities and provide solutions to proactively shield the company's organization from disruptions that could negatively impact the delivery of products and services
- Conducted group sessions with executive team members to present Business Recovery awareness training, findings and Business Recovery recommendations
Y2K Consultant
IBM
Atlanta, GA
06.1998 - 01.2000
- Directed companies in various industries in assessing corporate Y2k readiness, trained senior executives on Y2k methodology, advised senior executives and midlevel management on testing approach and conversions yielding Y2k readiness
- As Lead consultant, directed team of consultants, prepared End of Engagement report, documented business processes, identified supply chain dependencies, created asset inventories, Y2k impact analysis, test strategies and procedural scripts
- Achieved very high level of customer satisfaction on all engagements
- Results generated additional sales per client between $150,000 and $550,000
Senior Electrical Engineer
Amoco Corporation
, GA
07.1990 - 06.1998
- Supervised corporate projects related to new business processes, equipment installations, engineering control systems, quality assurance, and contractor negotiations
- Developed project team charter and workplans, selected project members, defined deliverables, schedule and accountabilities and managed project budget
- Conducted project update meetings to communicate project progress and issues
- Provided relative business processes to Business Analyst to support the corporate initiative to implement SAP/R3
Senior Business Analyst
Amoco Corporation
, GA
01.1994 - 02.1997
- Introduced technology to improve business processes, maintained alignment between business and information technology groups
- Defined business technology requirements and facilitated the translation of business requirements into technical requirements for the solution delivery programming staff
ISO Implementation Team Coordinator
Amoco Corporation
, GA
02.1994 - 01.1996
- Managed the efforts of eight (8) team members in acquiring ISO 9000 certification for a Research and Development facility
- Coordinated employee training on various elements of the ISO 9001 quality standard
- Facilitated group meetings to determine and document business processes using flow charts and written procedures
- Performed internal audits to report and document nonconformance of the ISO standard
- Determined and adopted best practices to maintain ISO certification and managed the quality system for calibrating equipment and controllers
Electrical Engineer
Amoco Corporation
, GA
03.1990 - 02.1994
- Provided electrical engineering designs for equipment modifications and new system installations throughout the Research and Development facility
- Researched and implement cost effective solutions and improvements for manufacturing processes
- Provided engineering expertise to improve electrical distribution systems, plant instrumentation and control systems
- Provided troubleshooting support for equipment failures and malfunctions
- Provided process and equipment operational training for development engineers and technicians
Electrical Supervisor
Amoco Corporation
, GA
03.1991 - 02.1993
- Supervised resident and contracted electronic technicians, conducted interim and end-of-year performance reviews, coordinated team building events and conducted salary evaluations
- Mentored electrical technician on technical competencies and coordinated appropriate training for employees to meet developmental needs
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Education
Bachelor of Science - Electrical Engineering
Kennesaw State University
Kennesaw, GASkills
- Incident management
- Cross-functional team leadership
- Service level agreements
- Business analysis
- Customer satisfaction
- New client onboarding
- Quality monitoring
- Project planning
- Project implementation
- Client relationship management
- Client relationships
Timeline
Senior Service Delivery Manager, Backup as a Service (BUaaS)
Kyndryl
07.2020 - 07.2024
American Sign Language Teacher and Interpreter
Beulah Missionary Baptist Church
01.2004 - Current
Senior Resiliency Project Manager
IBM
06.2002 - 07.2020
Business Continuity Consultant
IBM
01.2000 - 06.2002
Y2K Consultant
IBM
06.1998 - 01.2000
ISO Implementation Team Coordinator
Amoco Corporation
02.1994 - 01.1996
Senior Business Analyst
Amoco Corporation
01.1994 - 02.1997
Electrical Supervisor
Amoco Corporation
03.1991 - 02.1993
Senior Electrical Engineer
Amoco Corporation
07.1990 - 06.1998
Electrical Engineer
Amoco Corporation
03.1990 - 02.1994
Bachelor of Science - Electrical Engineering
Kennesaw State University
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