Marvin Glenn Gregory Jr
Nashville,TN
Summary
Versatile and driven professional with a strong background in customer engagement, technical support, and service sales across retail, military, and electric vehicle industries. Six years of hands-on experience managing client needs, resolving technical challenges, and supporting high-performance teams. Proven track record in individual account support across fast-paced environments, including T-Mobile and ABB electric mobility services. Current Tennessee notary public with a passion for helping customers navigate technology solutions and improve operational efficiency across diverse service environments.
Overview
2026
2026
years of professional experience
Work History
EV Charger Support Engineer
ABB
- Current
- Serve as technical liaison for electric mobility services, supporting clients through installation, commissioning, and troubleshooting of EV charging systems.
- Interface with service teams and customers to resolve technical and operational concerns efficiently.
- Support backend system integration using OCPP protocols to ensure charger reliability and performance.
- Develop onboarding materials and assist with end-user and technician guidance for EV product use and service delivery.
Mobile Expert
T-Mobile
02.2019 - 01.2022
- Delivered exceptional customer service in both retail and repair settings, consistently exceeding sales goals.
- Managed individual accounts, tailoring wireless solutions to meet customer needs and ensuring satisfaction.
- Provided technical product support for mobile devices, service plans, and accessories.
- Promoted due to strong client retention and success in resolving service-related escalations.
Engineer Specialist / Security Manager
U.S. Army
03.2012 - 06.2018
- Participated in missions involving construction, infrastructure projects, and emergency response operations.
- Operated and maintained heavy equipment for engineering tasks.
- Oversaw physical and personnel security while supporting logistics and intelligence operations.
Education
B.A. - History
University of Memphis
01.2024
Technical Rescue Training -
Florida State Fire College
01.2013
High School -
McComb High School
McComb, MS01.2012
Skills
- Tennessee notary public
- Account Management
- Service Support
- EV Infrastructure Support
- Charger commissioning
- OCPP backend
- Retail Sales
- Technical Sales
- Customer Experience
- Customer Satisfaction
- Microsoft Office Suite
- CRM Tools
- Service Documentation
- Team Support
- Field Training
Key Qualifications
- Tennessee notary public (active)
- Account Management & Service Support
- EV Infrastructure Support (including charger commissioning & OCPP backend)
- Retail & Technical Sales Experience
- Customer Experience & Satisfaction
- Microsoft Office Suite Proficiency
- CRM Tools and Service Documentation
- Team Support & Field Training
Timeline
Mobile Expert
T-Mobile
02.2019 - 01.2022
Engineer Specialist / Security Manager
U.S. Army
03.2012 - 06.2018
Technical Rescue Training -
Florida State Fire College
High School -
McComb High School
EV Charger Support Engineer
ABB
- Current
B.A. - History
University of Memphis
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