Marvin Harris
Watertown,MA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing and cultivating high functional teams that are both personable and performance driven.
Overview
19
19
years of professional experience
Work History
Coach
Nike
Hingham, MA
05.2023 - Current
- Fostered a positive team culture through effective communication and motivation techniques.
- Trained and mentored new staff on store procedures and product knowledge.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed inventory levels, conducting regular audits to optimize stock availability.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Addressed customer concerns promptly, fostering a positive store environment.
- Prepared weekly sales reports, analyzing trends to inform strategic decisions.
- Supported team in achieving sales targets through targeted coaching and motivation efforts.
Store Manager
STARBUCKS COFFEE COMPANY
Brighton, MA
04.2021 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Manager
STARBUCKS COFFEE COMPANY
Brighton, MA
01.2021 - 04.2021
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Shift Manager
STARBUCKS COFFEE COMPANY
Brighton, MA
11.2019 - 12.2020
- Coached crew members to optimize performance and motivate toward more efficient work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Shift Supervisor
STARBUCKS COFFEE COMPANY
San Diego, CA
06.2010 - 10.2019
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
Barista
STARBUCKS COFFEE COMPANY
San Diego, CA
10.2007 - 05.2010
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Education
GED -
MA HSE
Boston, MA 05-2023
Skills
- Financial Forecasting
- Team leadership and coaching
- Retail inventory management
- Recruitment and hiring
- Employment Law
- Goals and Performance
- Training and mentoring
- Staff development
Timeline
Coach
Nike
05.2023 - Current
Store Manager
STARBUCKS COFFEE COMPANY
04.2021 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
01.2021 - 04.2021
Shift Manager
STARBUCKS COFFEE COMPANY
11.2019 - 12.2020
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2010 - 10.2019
Barista
STARBUCKS COFFEE COMPANY
10.2007 - 05.2010
GED -
MA HSE