Marvin Hawkins
Overview
17
17
years of professional experience
Work History
Math Teacher
Middle School
Indianapolis, IN
01.2019 - Current
- Develop and deliver interactive lessons in accordance with school and state curriculum standards
- Enhance student learning experience by implementing technology in the classroom
- Maintain open lines of communication with students to address any issues with material
- Assess student progress and understanding of concepts before and after testing
- Prepare students for standardized tests with study guides and practice exams
- Provide extracurricular opportunities and extra help after school to ensure student success
Application Support
FISERV, LLC
Alpharetta, GA
01.2014 - 01.2017
- Company Overview: Fiserv is a trusted fintech leader in Payments, Processing Services, Risk & Compliance, Customer & Channel Management, and Insights & Optimization with one thing in mind: to provide integrated technology and services solutions that enable best-in-class results for our clients
- Supported Application Upgrades and QA Testing
- Provided technical support for internal and external clients
- Troubleshot file delivery issues while working in a time sensitive environment
- Monitored over 50 servers for file delivery support
- Maintained knowledge of all new software releases and enhancements to insure ensure proper support for Fiserv clients
- Confer with systems analysts, engineers, programmers, and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces
- Fiserv is a trusted fintech leader in Payments, Processing Services, Risk & Compliance, Customer & Channel Management, and Insights & Optimization with one thing in mind: to provide integrated technology and services solutions that enable best-in-class results for our clients
Application Support
AMDOCS, INC
West Chester, PA
01.2008 - 01.2014
- Company Overview: Software & services provider to the world’s most successful communications and media companies
- Supported over 20 offices nationwide in all aspects of the Amdocs billing software and provided on-site support as required
- Provided technical support for internal users and maintained the integrity of billing database
- Monitored and analyzed daily tickets in Remedy ticketing system up to 400 tickets monthly
- Provided support to external vendors in the testing and implementation of new software products
- Worked with programmers, technologists and technicians and other engineering and scientific personnel
- Develop and direct software system testing and validation procedures and documentation
- Directed testing team during software upgrades
- Distributed work assignments for ABP Collection upgrade
- Met all implementations task within a timely manner
- 100% completion of billing system upgrades ABP Collection upgrade
- Software & services provider to the world’s most successful communications and media companies
COMMUNICATION SIGNAL INTELLIGENCE ANALYST
UNITED STATES AIR FORCE
Misawa AB, Japan
Timeline
Math Teacher
Middle School
01.2019 - Current
Application Support
FISERV, LLC
01.2014 - 01.2017
Application Support
AMDOCS, INC
01.2008 - 01.2014
COMMUNICATION SIGNAL INTELLIGENCE ANALYST
UNITED STATES AIR FORCE
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