Marvin M. Hernandez
Ft. Washington,MD
Summary
Results-driven operations manager with expertise in team leadership, problem-solving, and customer relationship management. Proven ability to optimize processes and enhance service delivery in mobile detailing and cleaning industries.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Magic 3 Mobile Detailing and Tint
Ft. Washington, Maryland
06.2023 - Current
- Oversaw daily operations of mobile detailing and tint services, ensuring seamless service delivery.
- Supervised a team of detailers, ensuring high-quality service delivery.
- Coordinated appointments and logistics for mobile service units to optimize scheduling and efficiency.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Built long-term customer relationships through exceptional service, effective communication, and timely issue resolution.
- Negotiated contracts with clients for products or services rendered by the company.
- Optimized operational processes using technology solutions such as cloud computing or automation systems.
Business Operations Lead
One Cleaning Network
La Plata, Maryland
01.2017 - Current
- Coordinated daily operations across multiple cleaning teams, improving service efficiency and team alignment.
- Developed and implemented standard operating procedures for cleaning processes and safety.
- Trained new employees on company policies, equipment use, and cleaning techniques.
- Managed inventory of cleaning supplies and equipment to ensure availability.
- Facilitated communication between staff and management to resolve operational issues.
- Monitored workflow processes to ensure efficient use of resources and accurate completion of tasks.
- Identified opportunities for process automation and technology implementation that would improve productivity or reduce costs.
- Managed company operations, delivering first-class customer service and optimizing resource management to support revenue and profitability growth.
Education
Bachelor of Science - Criminal Justice
University of Maryland
MD05-2023
Associate of Arts - Criminal Justice
College of Southern Maryland
La Plata, MD05-2020
Skills
- Business operations management
- Operations management
- Sales strategy development
- Contract negotiation
- Customer relationship management
- Strategic planning
- Team leadership
- Staff training and development
- Personnel management
- Problem solving
- Conflict resolution
- Physical labor
- Bilingual communication
- Communication skills
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteHybridRemoteTimeline
Owner/Operator
Magic 3 Mobile Detailing and Tint
06.2023 - Current
Business Operations Lead
One Cleaning Network
01.2017 - Current
Bachelor of Science - Criminal Justice
University of Maryland
Associate of Arts - Criminal Justice
College of Southern Maryland