Marvin King

Field Service Technician

AT&T

Milwaukee, WI

11.2013 - Current

Calibrated instruments according to established procedures.
Maintained customer records and updated software applications as required.
Completed all necessary paperwork for service calls in a timely manner.
Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
Observed field safety protocols to prevent injuries and accidents.
Performed annual and preventive system service maintenance.
Minimized customer callbacks and equipment failure by reviewing job upon completion.
Performed on-site installation, routine maintenance and minor repairs to systems.
Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Handled telephone support calls to determine issues and provide solutions.
Wrote detailed service reports describing work completed, issues and recommendations.
Explained and recommended service options to customers and detailed costs.
Diagnosed and repaired mechanical issues according to industry standards.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Operated hand tools and power equipment according to corporate safety procedures.
Assisted with training of junior technicians in proper installation techniques and safety protocols.
Kept up-to-date knowledge of industry trends, regulations, safety standards.
Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
Collaborated with other technicians to resolve complex issues quickly and efficiently.
Drove and maintained company vehicle, keeping in peak condition.
Completed scheduled appointments on time to drive quality service.
Explained and demonstrated equipment operations to customer.
Assisted with customer requests and answered questions to improve satisfaction.