Marvin Martinez
Los Angeles,CA
Summary
Rational IT Analyst with 17 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
18
18
years of professional experience
1
1
Certification
Work History
System Administrator
DXC Technology
El Segundo, CA
07.2018 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Provisioned new software and hardware for use according to internal business and security policies.
- Kept software licenses current for computers and mobile devices.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
IT Analyst
AT&T Inc.
EL SEGUNDO, CA
10.2015 - 07.2018
- Used ServiceNow ticketing systems to manage and process support actions and requests.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Evaluated and adopted new technologies to address changing industry needs.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Desktop Support Technician
DIRECTV
EL SEGUNDO, CA
10.2008 - 10.2015
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policies.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Learned and implemented new software testing procedures.
- Obtained and evaluated information about new systems, peripherals and software technology.
Network Administrator
Continental Exchange Solutions Inc.
Buena Park, CA
04.2005 - 10.2008
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Provided consistent support through on-call rotation duty.
- Participated in internal audits regarding quality management system.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Education
Associate of Science - Network Technology
Brooks College
Long Beach, CA03.2004
Skills
- Software and Hardware Implementation
- Microsoft Operating Systems
- Microsoft Office Applications
- Mac Operating Systems
- Remote Desktop Services
- Network Technology
- Active Directory Software
- User Support and Troubleshooting
- End-User Support
- Remote Technical Support
Certification
ComTia A+
Microsoft MCP
Apple OS Training
Languages
Spanish
Native or Bilingual
Timeline
System Administrator
DXC Technology
07.2018 - Current
IT Analyst
AT&T Inc.
10.2015 - 07.2018
Desktop Support Technician
DIRECTV
10.2008 - 10.2015
Network Administrator
Continental Exchange Solutions Inc.
04.2005 - 10.2008
Associate of Science - Network Technology
Brooks College