MARVIN MUHANGI
ventura,CA
Summary
Reliable IT Support Specialist with strong experience helping users and fixing technical issues. Skilled in troubleshooting computers, software, and network problems. Able to explain technical steps in a way that is easy for anyone to understand. Known for improving help desk response times and making the user experience better through clear communication and helpful training.
Overview
4
4
years of professional experience
Work History
IT TECHNICIAN
IDEAL SECURITY AND TECHNOLOGY
Ventura, CA
12.2024 - Current
- Provided remote and onsite technical support for multiple clients across various industries in California
- Administered Active Directory (AD), Office 365, and Exchange user accounts and permissions
- Diagnosed and resolved hardware, software, and connectivity issues for end-users
- Deployed and managed endpoint security solutions using Kaseya antivirus, EDR, and Rocket Cyber
- Implemented backup and disaster recovery solutions with Cove Data Protection and Backup
- Assisted in Windows Server and VMware administration
- Ran, terminated, and tested Cat 5 and Cat 6 network cables for optimal connectivity
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Collected, analyzed and reported on data for use in operational planning.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Performed system backups and restores as required.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Network Technician
WESTERN NRG, INC.
Camarillo, CA
11.2023 - 04.2024
- Provided remote installation support, assisting clients in configuring and securing their IT infrastructure for optimal performance
- Implemented and supported Endpoint Security Services using SonicWall Capture Client, enhancing malware protection, threat detection, and vulnerability assessments
- Deployed and managed email security solutions, safeguarding users against spam, phishing attacks, Business Email Compromise (BEC), and Account Takeover (ATO)
- Configured and maintained SonicWall firewalls, ensuring network security, real-time threat monitoring, and traffic inspection
- Provided technical support and troubleshooting for clients utilizing SonicWall security solutions, ensuring system stability and compliance with best practices
- Coordinated with vendors for procurement of new hardware and software components as needed.
Low Voltage Engineer
Compu-Vision
Santa barbara, CA
12.2021 - 06.2023
- Installed, configured, and maintained low voltage systems
- Troubleshot and resolved issues with structured cabling, security cameras, POS systems and access control systems
- Provided comprehensive training and support to end-users on system operation and maintenance procedures
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Coordinated activities with suppliers, contractors or other departments.
- Analyzed design or requirement information for equipment or systems.
- Generated technical reports for customers.
Education
AWS Certified Cloud Practitiiner -
AWS Academy
01.2023
Assoicates in Science -
Oxnard College
Oxnard01.2022
Skills
- Excellent communication skills
- Technical support
- Endpoint security management
- Active Directory administration
- Hardware installation
- Firewall configuration
- Team collaboration
- User training
- Strong problem-solving and troubleshooting abilities
- Ability to work independently and collaboratively
- Adaptable and quick to learn new technologies
Timeline
IT TECHNICIAN
IDEAL SECURITY AND TECHNOLOGY
12.2024 - Current
Network Technician
WESTERN NRG, INC.
11.2023 - 04.2024
Low Voltage Engineer
Compu-Vision
12.2021 - 06.2023
AWS Certified Cloud Practitiiner -
AWS Academy
Assoicates in Science -
Oxnard College