Marvin Oliver
Albany,GA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
17
17
years of professional experience
Work History
Patient Access Team Leader
Phoebe Putney Memorial Hospital
Albany , GA
08.2018 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes to deliver multiple improvements.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Molded team and embraced change to adapt within dynamic market.
Executive Assistant
Harvest Time Ministries
Albany , GA
01.2019 - Current
- Worked with senior pastor to initiate new projects and assist in various processes.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination.
- Took notes and dictation at meetings.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Patient Access Specialist
Orange Park Medical Center
Orange Park, FL
07.2016 - 07.2018
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Prepared patient identification band and completed admissions papers.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Contacted insurance companies for patient medical billing operations.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Access Specialist
Phoebe Putney Memorial Hospital
Albany , GA
06.2010 - 06.2016
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
- Contacted insurance companies for patient medical billing operations.
Teller
DOCO Regional Federal Credit Union
Albany , GA
05.2009 - 05.2010
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Stocked supplies for customers and personal teller station.
- Received loan and utility payments, sending funds to correct destinations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Business Management
Albany State University
Albany, GAHigh School Diploma -
Monroe Comprehensive High School
Albany GA05.2007
Skills
- Verbal and Written Communication
- Issue Resolution
- Coaching and Mentoring
- Overseeing Daily Activities
- Attention to Detail
- Giving Constructive Feedback
- Evaluating Employee Work
- Analytical Thinking
- Quality Standards
- Teamwork and Collaboration
- Leading Employees
- Documentation
Timeline
Executive Assistant
Harvest Time Ministries
01.2019 - Current
Patient Access Team Leader
Phoebe Putney Memorial Hospital
08.2018 - Current
Patient Access Specialist
Orange Park Medical Center
07.2016 - 07.2018
Patient Access Specialist
Phoebe Putney Memorial Hospital
06.2010 - 06.2016
Teller
DOCO Regional Federal Credit Union
05.2009 - 05.2010
Bachelor of Science - Business Management
Albany State University
High School Diploma -
Monroe Comprehensive High School