Summary
Overview
Work History
Education
Skills
Timeline
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Marvin Plummer

Coatesville,PA

Summary

Accomplished leader with extensive experience at AT&T Mobility, adept in customer relations and operational efficiency. Excelled in talent recruitment and strategic thinking, significantly enhancing store performance and customer satisfaction. Proven track record in team leadership, mentoring, and achieving results through innovative solutions and a customer-centric approach.

Overview

17
17
years of professional experience

Work History

Store Manager

AT&T Mobility
04.2021 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

B2B Account Manager

AT&T Mobility
03.2020 - 03.2021
  • Secured new business opportunities by leveraging existing relationships within assigned territory or verticals.
  • Negotiated favorable contract terms for both clients and the company, fostering mutually beneficial partnerships.
  • Established credibility as an industry expert by staying abreast of market trends, competitor activities, and emerging technologies.

Store Manager

AT&T Mobility
05.2016 - 03.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.

Assistant Store Manager

AT&T Mobility
04.2014 - 05.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Retail Sales Associate

AT&T Mobility
02.2008 - 04.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.

Education

Certified Ford Technician - Automotive Technician

Universal Technical Institute
Exton, PA
06.2006

High School Diploma -

Thomas Edison High School
Queens, NY
06.2005

Skills

    Customer Service

    Problem-Solving

    Customer Relations

    Multitasking and Organization

    Training and mentoring

    Team leadership and coaching

    Leadership Development

    Strategic thinker

    Operational Efficiency

    Leading Staff Meetings

    Employee Terminations

    Talent Recruitment

Timeline

Store Manager

AT&T Mobility
04.2021 - Current

B2B Account Manager

AT&T Mobility
03.2020 - 03.2021

Store Manager

AT&T Mobility
05.2016 - 03.2020

Assistant Store Manager

AT&T Mobility
04.2014 - 05.2016

Retail Sales Associate

AT&T Mobility
02.2008 - 04.2014

Certified Ford Technician - Automotive Technician

Universal Technical Institute

High School Diploma -

Thomas Edison High School

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Marvin Plummer