Marvin Ramirez Ramos
Springfield,TN
Summary
Dynamic leader with a proven track record at Arby's, enhancing team performance and customer satisfaction through expert staff training and development, and effective decision-making. Skilled in money handling and fostering a positive work environment, significantly improving operational efficiency. Demonstrates exceptional customer service and team leadership abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Arbys
Springfield, TN
12.2021 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Store Trainer
Arbys
Springfield, TN
11.2022 - 10.2023
- Regularly reviewed current industry best practices in retail training methods and materials, adjusting content as needed to remain up-to-date and competitive.
- Developed ongoing coaching strategies to support continuous professional development among team members beyond initial training programs.
- Provided hands-on assistance with daily tasks when necessary, helping reinforce learned concepts in real-time work scenarios for maximum retention.
- Increased overall store performance through targeted cross-training initiatives designed to expand individual capabilities across multiple departments or roles.
Shift Manager
Arbys
Springfield And White House Tennessee
10.2023 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Manager
Arbys
White House, TN
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma - Business
Springfield High School
Springfield01.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Employee scheduling
Certification
ServSafe Manager
ServSafe Proctor and Instructor
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Manager
Arbys
06.2024 - Current
Shift Manager
Arbys
10.2023 - 06.2024
Store Trainer
Arbys
11.2022 - 10.2023
Team Member
Arbys
12.2021 - 11.2022
High School Diploma - Business
Springfield High School