Marvin Ramos Hernandez
Olney,MD
Summary
Results-driven IT and security professional with a proven track record of protecting digital infrastructures and mitigating cyber threats. Expertise in implementing robust security measures and protocols that uphold data integrity and confidentiality. Recognized for exceptional teamwork and adaptability, thriving in fast-paced environments while effectively managing risks and responding to incidents. Committed to delivering reliable security solutions that enhance organizational resilience against evolving cyber challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Security Specialist
Leisnoi Incorporated @ NOAA
Silver Spring, MD
09.2024 - Current
- Administer Tenable Security Center and Nessus to perform enterprise vulnerability scanning across servers, endpoints, and network devices
- Analyze vulnerability findings, prioritize risk using CVSS scoring, and coordinate remediation with system owners
- Validate remediation efforts through rescans and continuous monitoring
- Produce vulnerability and compliance reports supporting NIST and FISMA requirements
- Track findings, remediation status, and documentation using ServiceNow
- Collaborated with cross-functional teams to enhance cybersecurity policies and procedures.
Senior Desktop Engineer
KeyConcepts @ NIH CIT OD
Bethesda, MD
08.2023 - 08.2024
- Configure and install various IT hardware and application systems such as desktops, printers, peripherals, routers, servers, switches, Wi-Fi antennas, Network security devices, Access control system, conference rooms and any other application once given the necessary procedures and authorization.
- Prepare documentation for configuration changes at each site and supporting test reports.
- Assist in development of a training plan for site personnel on the use of equipment in collaboration with the training manager.
- Coordinate post installation operations and maintenance support.
- Maintain up-to-date documentation and track tickets using ServiceNow.
- Implemented and maintained IT policies, ensuring compliance with federal regulations and organizational standards.
- Coordinated troubleshooting efforts for hardware and software issues, reducing downtime for critical research operations.
Service Desk Technician
NTT Data at NIAID
Bethesda, MD
01.2023 - 07.2023
- Provide prompt technical support to end users on a variety of issues by responding to online support tickets, telephone calls, emails, and in-office requests.
- Working as part of a 7-person team, upgrade Windows machines to Windows 11 and Apple products to mac O/S Monterey/Ventura.
- Maintain log of all requests and escalated unresolved tickets as necessary.
- Maintain up-to-date documentation and track tickets using ServiceNow.
- Provide exemplary customer service in all interactions with team members, vendors, and NIH employees.
- Perform other duties as assigned.
Service Desk Engineer
Dataprise
Rockville, MD
10.2022 - 01.2023
- Create and manage users, computer accounts and their access to network resources in Active Directory.
- Assist hundreds of employees via telephone, email, helpdesk tickets, and in-person request.
- Manage physical stock and inventory for the entire IT department.
- Image and ship out laptops for different clients based on their separate needs.
- Troubleshooting system, network problems, diagnosing and solving hardware or software faults.
IT Intern
Under Armour Headquarters
Baltimore, MD
07.2022 - 11.2022
- Analyzed and addressed user issues through ServiceNow ticketing system, ensuring effective support and user satisfaction.
- Managed comprehensive records of hardware and software inventories, facilitating streamlined tracking and compliance.
- Administered account setup for new users and addressed password-related challenges using Citrix Active Directory and LAPS.
- Performed comprehensive setup and configuration of hardware and software applications to ensure optimal system performance.
- Executed detailed instructions for staff and clients to establish systems and address issues, utilizing both face-to-face interactions and telephone communication.
- Analyzed and rectified network problems, implementing solutions to maintain system reliability and functionality.
Group Leader
Kids After Hours
Rockville, MD
09.2018 - 08.2022
- Evaluated employee activities and initiated corrective actions to maintain operational efficiency.
- Defined educational benchmarks and created frameworks for effective policy and program execution.
- Evaluated and refined instructional methods and content to ensure alignment with educational vocational program objectives.
- Executed support tasks related to file and record organization in computer database, enhancing overall operational efficiency for management.
- Provided outstanding support to clients, fostering positive interactions and loyalty.
Education
Associate of Applied Science - Cybersecurity
Montgomery College
Rockville, MD12-2018
Skills
- Active Directory
- ServiceNow Ticketing System
- Network security management
- Tenable Nessus and Trillex
- Vulnerability assessment
- Identity and Access management
- Threat intelligence analysis
- Software vulnerability scans and patches
- BigFix
- Security risk assessment
- Compliance monitoring
- Patch management
Certification
- Google IT Support Certification
- Google Project Management Certification
- COMPTIA ITF Certification
- Active Public Trust Clearance
Languages
Spanish
Native or Bilingual
Timeline
IT Security Specialist
Leisnoi Incorporated @ NOAA
09.2024 - Current
Senior Desktop Engineer
KeyConcepts @ NIH CIT OD
08.2023 - 08.2024
Service Desk Technician
NTT Data at NIAID
01.2023 - 07.2023
Service Desk Engineer
Dataprise
10.2022 - 01.2023
IT Intern
Under Armour Headquarters
07.2022 - 11.2022
Group Leader
Kids After Hours
09.2018 - 08.2022
Associate of Applied Science - Cybersecurity
Montgomery College