Omran Adam
Lynn,MA
Summary
Currently pursuing a Bachelor's degree in Cybersecurity at Full Sail University, with an Associate's degree in Information Technology. Highly detail-oriented and passionate cybersecurity intern with CompTIA Security+ and Cisco CCNA certifications, enhancing competitiveness in the job market. Strong sense of curiosity and rapid learning ability enable excellence in new environments and quick adaptation to the ever-evolving cybersecurity landscape.
Overview
5
5
years of professional experience
Work History
Machine Operator
Medtronic
03.2023 - 05.2024
- Company Overview: https://www.medtronic.com
- Directed the installation, operation, and upkeep of advanced production machinery, guaranteeing smooth and effective operations
- Complied with rigorous quality and safety protocols to maintain Medtronic's superior production standards
- Conducted regular inspections and quality evaluations on products and equipment, ensuring adherence to Medtronic's stringent standards and FDA regulations
- Promptly identified and reported any discrepancies or issues to preserve product quality and consistency
- Adhered to standard operating procedures (SOPs) and health and safety guidelines to cultivate a safe work environment
- Engaged in safety training and complied with Good Manufacturing Practices (GMP)
- Worked cohesively with fellow machine operators, quality control inspectors, and supervisors to meet production goals, troubleshoot machinery issues, and boost process efficiency
- Kept accurate records of machine operations, downtime, and maintenance activities
- Communicated operational data and pinpointed any trends or potential areas for improvement
- Https://www.medtronic.com
Customer Service Representative
Ford
04.2021 - 09.2022
- Resolved over 200 customer issues and complaints, improving resolution efficiency by 25% within the first four months
- Enhanced customer communication, receiving a 95% satisfaction rate based on post-interaction surveys, showcasing strong interpersonal skills
Customer Service Representative
Spectrum
01.2020 - 06.2021
- Company Overview: https://www.spectrum.com
- Provided superior customer service through prompt response to inquiries, effective issue resolution, and tailored solutions
- Managed both inbound and outbound calls, proficiently aiding customers with billing inquiries, service-related queries, and account adjustments
- Guided customers through a variety of service options, encompassing upgrades and technical issue resolution
- Maintained accurate and up-to-date records in CRM systems, ensuring efficient follow-up and effective case management
- Demonstrated strong communication, active listening, and problem-solving abilities to enhance customer satisfaction
- Rigorously adhered to company protocols and compliance standards, escalating issues as necessary to effectively manage complex situations
- Https://www.spectrum.com
Shift Manager
Starbucks
01.2019 - 04.2020
- Directed daily shifts at Starbucks, leading a team of 10+ baristas to achieve 15% above the target customer experience scores consistently, by implementing new service protocols
- Surpassed cleanliness and quality standards by 20% through meticulous oversight and training, contributing to a 10% increase in store sales
Education
Associate Degree - Information Technology
Full Sail University
10.2024
Bachelor's Degree - Cybersecurity
Fullsail University
10.2024
Cybersecurity Training Program -
Masterschool
03.2024
Bachelor of Arts - Graphic Design
School of Visual Arts
10.2022
Skills
- Active Directory
- Snort
- Wireshark
- Splunk
- TheHive
- Nessus
- MITRE ATT&CK Framework
- Yara
- Sysinternals
- Windows Event Logs
- Metasploit
- Nmap
- Kerberos
- Windows 10/11
- Linux
- NS
- DHCP
- ICMP
- TCP/IP
- Firewalls
- VPN
- Wi-Fi Standards
- SNMP
- SMTP
- SSH
- LDAPS
- UDP
- SSL/TLS
- IMAPS
- Network access control
- Identity and access management
- Enterprise Authentication
- Network Security
- Risk Assessment
- Project Management
- System Configuration & Design
- Cloud Networking
- Automation & Scripting
- Configuration Management
- Web Servers & Application Servers
- Cybersecurity Advanced
- Cloud Services Integration
- Professional Development
- Physical Science & Problem-Solving
- Technical Troubleshooting
- Data Entry and Record Management
- Multi-channel Communication
- Customer Support
- Remote Support
- Network and System Support
- Ticketing and Issue Management
- Documentation and Knowledge Base Maintenance
- Customer-Centric Problem Solving
- Product and Service Knowledge
- Adaptability in High-Volume Environments
- Collaborative Teamwork
- Time Management and Multitasking
- Empathy and Patience
Accomplishments
- Academic Excellence in Configuration Management
Awarded for outstanding performance in Configuration Management, a class emphasizing best practices in software versioning, environment control, and deployment strategies. This recognition highlights my dedication to maintaining high standards in technical accuracy and my commitment to mastering complex systems management processes. - Founder of ClayCybers.org
Established and developed ClayCybers.org, a cybersecurity-focused business that provides solutions for digital security, threat analysis, and system protection. This entrepreneurial endeavor reflects my proactive approach to cybersecurity and business innovation, showcasing my ability to lead projects, manage clients, and adapt to emerging industry needs.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Machine Operator
Medtronic
03.2023 - 05.2024
Customer Service Representative
Ford
04.2021 - 09.2022
Customer Service Representative
Spectrum
01.2020 - 06.2021
Shift Manager
Starbucks
01.2019 - 04.2020
Bachelor's Degree - Cybersecurity
Fullsail University
Cybersecurity Training Program -
Masterschool
Bachelor of Arts - Graphic Design
School of Visual Arts
Associate Degree - Information Technology
Full Sail University
Personal Information
Date of Birth: 01/01/98
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