Marvin Rosa
The Bronx,NY
Summary
Results-driven professional with extensive experience in administrative and office management. Skilled in fostering client relationships to drive business growth and implement cost-saving initiatives. Expertise in stakeholder management and complex scheduling, ensuring efficient communication and operational processes.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sr. Workflow Coordinator
RR Donnelly
New York, NY
12.2025 - Current
- Streamlined cross-departmental communication to improve information sharing and collaboration.
- Delivered comprehensive training and ongoing support for team members regarding workflow best practices.
- Partnered with cross-functional teams to ensure production plans consistently aligned with client requirements.
- Maintained high operational standards while providing proactive support for daily tasks, including facility coordination, event setup, and reception management.
- Identified and promptly escalated operational bottlenecks to management, while overseeing quality assurance processes to maximize workflow efficiency and overall client satisfaction.
- Coordinated workflow processes to enhance overall operational efficiency.
- Monitored project progress, identifying potential delays and recommending solutions.
Office Services Assistant
Ogletree Deakins
New York, NY
03.2023 - 10.2025
- Executed administrative tasks within a team-oriented legal setting, supporting attorneys and legal secretaries.
- Maintained professional reception area, managed conference room scheduling, logistics, and supply maintenance to support operational flow.
- Facilitated internal and external communication by screening calls and directing inquiries via Microsoft Teams, enhancing overall communication efficiency.
- Managed incoming courier and delivery services, ensuring precise logging and distribution of packages.
- Provided essential clerical support, including the preparation of client file labels and the assembly of physical documentation.
- Oversaw facilities coordination by submitting and tracking maintenance requests with building management.
- Reviewed and coded vendor invoices systematically, ensuring timely processing and contributing to accurate financial administration.
- Managed office supply inventory, ensuring timely restocking and organization of materials.
- Coordinated scheduling for internal meetings, optimizing resource allocation and participant availability.
- Assisted in the preparation of legal documents, maintaining accuracy and adherence to firm standards.
Senior Receptionist
SPS
New York, NY
07.2018 - 03.2023
- Serve as the primary point of contact for all clients, ensuring a professional and welcoming experience.
- Oversee visitor management and security protocols, including the issuance of access passes for executives and guests.
- Maintain daily reception area operations and proactively identify opportunities to enhance service standards and environmental aesthetics.
- Coordinate complex conference room schedules and communicate meeting details to staff effectively.
- Maintain comprehensive knowledge of corporate policies and systems to provide accurate information to visitors.
- Resolve escalated client complaints through effective collaboration with building management.
- Develop and refine reception operations manuals to streamline departmental procedures.
- Mentor and train reception staff in alignment with SPS and Publicis Groupe guidelines, while partnering with Human Resources to manage optimal staffing levels.
Education
High School Diploma -
Samuel Gompers High School
The Bronx, NYSkills
- Customer Service
- Member & Guest Relations
- Customer Retention
- Process Improvement
- Workflow Optimization
- Inventory Control
- Payroll Management
- Strategic Leadership
- Staff Supervision
- Data Analysis
- Computer-based Proficiency
- Critical Thinking
Certification
Adult CPR/AED
Timeline
Sr. Workflow Coordinator
RR Donnelly
12.2025 - Current
Office Services Assistant
Ogletree Deakins
03.2023 - 10.2025
Senior Receptionist
SPS
07.2018 - 03.2023
High School Diploma -
Samuel Gompers High School