Marvin Turcios Gonzalez
Tampa,FL
Summary
Results-driven leader with effective communication skills within a team setting. Strong background with customer service, sales, account management and reliable history of managing growth efforts, profitability, and retention within a team. Experienced at working cross-functionally with sales, product, and support teams to ensure seamless client experiences through the sales cycle. Bilingual in English and Spanish.
Overview
9
9
years of professional experience
Work History
Account Manager
TEKsystems
Tampa, FL
06.2025 - 01.2026
- Manage and grow a portfolio of client accounts, leveraging Salesforce and Hoovers to maintain detailed account profiles, track engagement activity, and monitor account health.
- Build tailored talk tracks and engagement strategies using Gong and Seismic to align client needs with service offerings and optimize the customer journey.
- Document weekly activity and performance metrics to deliver regular account success reporting to internal leadership.
- Contact and meet with key stakeholders to understand customer objectives, identify upsell and expansion opportunities, and ensure long-term retention.
- Partner cross-functionally with Delivery and Recruitment teams to ensure clients receive top-tier IT talent, driving product adoption and maximizing client ROI.
Client Fulfillment Coordinator, Per Diem
Aya Healthcare
Tampa, FL
11.2023 - 05.2025
- Served as a key customer success liaison between account managers and healthcare facility clients, ensuring fulfillment of staffing needs and maintaining high levels of client satisfaction.
- Managed escalations and communicated resolution updates directly to clinicians and facility decision-makers, maintaining trust and accountability.
- Gathered and analyzed weekly staffing trend data and set routine check-ins with facility stakeholders to assess account health, identify open staffing opportunities, and proactively address potential service gaps.
- Collaborated cross-functionally with multiple internal departments to deliver seamless client experiences and fulfill hospital needs on time.
- Participated in new account implementation calls, supporting onboarding and long-term relationship development with new facility partners.
Recruiter
Aya Healthcare
Tampa, FL
01.2023 - 11.2023
- Served as a key customer success liaison between account managers and healthcare facility clients, ensuring fulfillment of staffing needs and maintaining high levels of client satisfaction.
- Managed escalations and communicated resolution updates directly to clinicians and facility decision-makers, maintaining trust and accountability.
- Gathered and analyzed weekly staffing trend data and set routine check-ins with facility stakeholders to assess account health, identify open staffing opportunities, and proactively address potential service gaps.
- Collaborated cross-functionally with multiple internal departments to deliver seamless client experiences and fulfill hospital needs on time.
- Participated in new account implementation calls, supporting onboarding and long-term relationship development with new facility partners.
Customer Experience Manager
Enterprise Car Sales
Tampa, FL
11.2020 - 12.2022
- Owned the end-to-end customer experience across all touchpoints, implementing data-driven improvements that increased sales, closing percentage, and repeat business.
- Recruited and trained the sales team while executing a strong onboarding and engagement plan focused on product knowledge, objection handling, referral generation, and process efficiency.
- Work directly with the banks and underwriters to streamline deal closings while maintaining a seamless and positive customer journey.
- Successfully earned Customer Experience Manager of the month multiple times for the Tampa region, recognized for driving both team performance and customer satisfaction KPIs.
- Achieved a 14-car monthly sales average as a consultant, earning a promotion within 10 months by consistently exceeding performance benchmarks.
Sales Consultant
Enterprise Car Sales
Tampa, FL
12.2019 - 10.2020
- Owned the end-to-end customer experience across all touchpoints, implementing data-driven improvements that increased sales, closing percentage, and repeat business.
- Recruited and trained the sales team while executing a strong onboarding and engagement plan focused on product knowledge, objection handling, referral generation, and process efficiency.
- Work directly with the banks and underwriters to streamline deal closings while maintaining a seamless and positive customer journey.
- Successfully earned Customer Experience Manager of the month multiple times for the Tampa region, recognized for driving both team performance and customer satisfaction KPIs.
- Achieved a 14-car monthly sales average as a consultant, earning a promotion within 10 months by consistently exceeding performance benchmarks.
Assistant Branch Manager
Enterprise Rent-A-Car
Key West and Homestead, FL
11.2017 - 12.2019
- Led branch initiatives to grow fleet, improve customer service scores, and drive profitability through proactive account management and cost control.
- Qualified in Regional Matrix within first 3 months, exceeding targets in sales, quality metrics, and additional revenue generation.
- Managed accounts receivable and participated in cost control calls to optimize branch performance and client account health.
Management Trainee
Enterprise Rent-A-Car
Homestead, FL
02.2017 - 11.2017
- Led branch initiatives to grow fleet, improve customer service scores, and drive profitability through proactive account management and cost control.
- Qualified in Regional Matrix within first 3 months, exceeding targets in sales, quality metrics, and additional revenue generation.
- Managed accounts receivable and participated in cost control calls to optimize branch performance and client account health.
Education
Bachelor of Arts Degree - Psychology
Florida Gulf Coast University
Fort Myers, FL12-2016
Skills
- Customer Success & Retention Management
- Account Health Monitoring & Churn Mitigation
- Cross-Functional Collaboration (Sales, Product, Support)
- CRM Tools: Salesforce, Gong, Seismic, D&B Hoovers
- Business Reviews & KPI Reporting
- Onboarding, Training & Client Enablement
- Upsell & Expansion Opportunity Identification
- Bilingual: Fluent in English and Spanish
Timeline
Account Manager
TEKsystems
06.2025 - 01.2026
Client Fulfillment Coordinator, Per Diem
Aya Healthcare
11.2023 - 05.2025
Recruiter
Aya Healthcare
01.2023 - 11.2023
Customer Experience Manager
Enterprise Car Sales
11.2020 - 12.2022
Sales Consultant
Enterprise Car Sales
12.2019 - 10.2020
Assistant Branch Manager
Enterprise Rent-A-Car
11.2017 - 12.2019
Management Trainee
Enterprise Rent-A-Car
02.2017 - 11.2017
Bachelor of Arts Degree - Psychology
Florida Gulf Coast University