Marvin Valente
Snohomish,WA
Summary
At AT&T, I excelled as a Help Desk Technician, where I leveraged my expertise in remote and network support to enhance IT services. Demonstrating exceptional problem-solving and collaboration skills, I significantly improved user experience through proactive system maintenance. My adeptness in software installation and commitment to seamless service integration underscore my achievements in the field.
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Friendly Help Desk Technician with 3 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
2
2
years of professional experience
1
1
Language
Work History
Help Desk Technician
AT&T
Seattle, Washington
01.2023 - Current
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem-solving.
- Provided basic end-user troubleshooting and desktop support.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Improved user experience with proactive system maintenance and updates.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Associate of Science - Computer Science
University of Washington
Seattle, WA 05.2001 -
Skills
Remote support
Network support
Software installation
Ticket management
Hardware repair
Data backup and recovery
Application support
IT documentation
Data processing
Timeline
Help Desk Technician
AT&T
01.2023 - Current
Associate of Science - Computer Science
University of Washington
05.2001 -
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