Marvin Vanhook
St. Louis,Missouri
Summary
Dynamic Technical Support Professional with 6 years of experience in IT Help Desk and Technical Support, seeking to transition into a career in cybersecurity. Demonstrated expertise in troubleshooting, data analysis, customer support, and network security. Proficient in Office 365, AWS, Microsoft Dynamics, and knowledgeable in emerging cybersecurity practices. Hands-on experience in data protection, mobile device management, and vulnerability response. Committed to ensuring the highest level of security for organizations by leveraging technical skills and knowledge of cybersecurity protocols.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
KNOWInk
12.2019 - Current
- Provide advanced technical support, network setup, and onsite customer assistance
- Train clients on software/hardware troubleshooting and SaaS applications
- Configure and maintain network security, mobile devices, and Wi-Fi networks
- Act as an escalation point and liaison for application support issues
Technical Support Specialist
Spectrum Communications
03.2019 - 12.2019
- Resolved software, OS, and network issues via video and remote support
- Managed account setups, network security, and escalation processes
- Collaborated on special projects and acted as SME in troubleshooting sessions
Director of Admissions
Vatterott College
01.2010 - 01.2018
- Guided admission processes, financial aid, and student onboarding and offboarding
- Led a team to achieve recruitment goals, coordinated with marketing for promotions, and trained admissions staff
- Trained students and staff on the usage of online programs and tools
Customer Care Team Lead
United Healthcare
01.2006 - 01.2010
- Delivered Tier 2 support, mentored representatives, and handled escalated claims
- Analyzed business data, supported testing, and maintained customer satisfaction
- Provided technical leadership and guidance to ensure HIPAA guidelines and standards were met
Education
Associate of Applied Science - Business Administration And Management
Vatterott College
St Louis, MO04-2015
Skills
- Microsoft 365
- AWS
- Microsoft Azure
- Google Suite
- Cisco Meraki
- Qualys
- PKI
- Cryptography
- Encryption/Decryption Techniques
- Windows
- Mac
- IOS
- Zendesk
- Jira
- Confluence
- Data Security
- Troubleshooting
- Cloud Computing
- Ethical Hacking
- VOIP
- Network Security
Websites
Certification
- Qualys Security Specialist
- Qualys Vulnerability Detection & Response
- CompTIA Security+, Certification in Progress
Timeline
Technical Support Specialist
KNOWInk
12.2019 - Current
Technical Support Specialist
Spectrum Communications
03.2019 - 12.2019
Director of Admissions
Vatterott College
01.2010 - 01.2018
Customer Care Team Lead
United Healthcare
01.2006 - 01.2010
Associate of Applied Science - Business Administration And Management
Vatterott College
Similar Profiles
Regina RachalRegina Rachal
Senior Project Manager at KNOWiNKSenior Project Manager at KNOWiNK
Mahim IslamMahim Islam
NA at KNOWiNKNA at KNOWiNK
Joshua SteinhublJoshua Steinhubl
Total Rewards & Analytics Intern at Reinsurance Group of AmericaTotal Rewards & Analytics Intern at Reinsurance Group of America
Markieta HoltMarkieta Holt
Server/Hostess at Unidine- Bethesda GardensServer/Hostess at Unidine- Bethesda Gardens
Christopher LybargerChristopher Lybarger
Special Assignment - Operations Subject Matter Expert (SME) at Phillips 66, Wood River RefinerySpecial Assignment - Operations Subject Matter Expert (SME) at Phillips 66, Wood River Refinery