Marvin Westby

• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
• Researched new techniques to stay up to date with trends and developments in massage therapy industry.
• Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
• Maintained client treatment records and designed long-term care programs for return customers.
• Provided clear, concise instructions to clients to prepare for massage services.
• Provided custom massage treatments to clients, tailored to individual needs and preferences.
• Utilized hot stones, aromatherapy and other therapeutic treatments.

• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Maintained client treatment records and designed long-term care programs for return customers.
• Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
• Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
• Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
• Created marketing advertisements to increase awareness of services and boost sales.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
• Developed knowledge of anatomy, physiology and pathology to supplement massage training.
• Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.

• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Maintained client treatment records and designed long-term care programs for return customers.
• Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
• Collaborated with other healthcare professionals to develop treatment plans.
• Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
• Advised clients on areas such as posture, at-home exercises and stretches.
• Worked with clients to ascertain medical history, potential issues, and areas needing support.
• Established and implemented massage protocols and procedures.
• Analyzed postural assessments and range of motion.
• Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
• Assessed clients to determine appropriate massage techniques to apply.
• Provided treatment for medical conditions and injuries through therapeutic massage.

• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Maintained client treatment records and designed long-term care programs for return customers.
• Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
• Developed knowledge of anatomy, physiology and pathology to supplement massage training.
• Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
• Performed sanitization tasks to keep massage environment clean and safe.
• Administered Swedish, deep tissue and sports massage techniques.
• Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
• Maintained accurate and up-to-date client records.
• Utilized hot stones, aromatherapy and other therapeutic treatments.
• Provided treatment for medical conditions and injuries through therapeutic massage.
• Prepared oils and lotions for massages.
• Performed aroma therapies and specialized relaxation techniques.
• Developed customized massage programs to meet unique requirements.

-Lead Therapist

Performed massage and body treatments as well as general spa duties

Utilized, maintained and conducted inventory of all supplies and products. records as required by federal state and local company regulations.

• Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
• Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
• Educated clients on benefits of massage therapy and importance of self-care.
• Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
• Trained and evaluated other employees, provide feedback.