Summary
Overview
Work History
Education
Skills
CERTIFIED CARPET CLEANER
Timeline
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MARVIN YANCEY

North CHESTERFIELD,VA

Summary

Dynamic professional with a proven track record at Stanley Steemer, excelling in customer service and teamwork. Enhanced operational efficiency through streamlined processes and eco-friendly practices, significantly boosting revenue. Known for clear communication and problem-solving skills, consistently delivering exceptional results while maintaining a clean and organized work environment.

Diligent [Desired Position] with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience

Work History

COMMERICIAL CREW CHIEF

Stanley Steemer
04.2023 - Current
  • Maintained a clean and organized work environment, ensuring the safety of both team members and clients during service appointments.
  • Streamlined the carpet cleaning process for improved efficiency and faster service completion times.
  • Promoted additional company services such as upholstery cleaning and floor care, contributing to an increase in overall revenue.
  • Collaborated effectively with team members to complete large-scale commercial projects on-time and within budget constraints.
  • Implemented eco-friendly cleaning practices when possible, reducing environmental impact while still delivering exceptional results for clients.
  • Addressed client concerns promptly and professionally, resolving issues efficiently while maintaining a positive company reputation.
  • Effectively removed allergens such as pet dander, dust mites, pollen from carpets using advanced HEPA filtration systems.

DELIVERY DRIVER

VERTICAL TRANSPORATION
06.2022 - 01.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Delivery Driver

AMAZON
04.2019 - 05.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

UTILITY 2

CINTAS, Professional Uniform and Facility Services
01.2013 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

HALIFAX CO SENIOR HIGH
South Boston, VA
06-1991

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Self-discipline
  • Interactive communication skills
  • Problem-solving

CERTIFIED CARPET CLEANER

I  HAVE BEEN DOING CARPET CLEANING FOR 5+YEARS. I BEEN DRIVING FOR 20+ YEARS DURING DELIVERY WORK. I BEEN DURING SECURITY FOR ABOUT 5 YEARS.I PAY ATTENTION TO DETAILS. AND ALSO GOOD IN SOLVING CUSTOMER PROBLEMS.

Timeline

COMMERICIAL CREW CHIEF

Stanley Steemer
04.2023 - Current

DELIVERY DRIVER

VERTICAL TRANSPORATION
06.2022 - 01.2023

Delivery Driver

AMAZON
04.2019 - 05.2022

UTILITY 2

CINTAS, Professional Uniform and Facility Services
01.2013 - 05.2022

High School Diploma -

HALIFAX CO SENIOR HIGH
MARVIN YANCEY