Marvina Boyd
Las Vegas,NV
Summary
I have 6 years of marvelous customer service skills that includes dealing with customers face to face and over the phone and can deescalate if necessary . I am highly adaptable and a very fast learner and looking for opportunities to grow within any company . Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Guard
Las Vegas, NV
07.2023 - 10.2024
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Conducted daily security patrols of assigned areas.
- Provided friendly and professional assistance to employees, visitors and customers.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Maintained order during special events such as concerts and conferences.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Enforced safety regulations and monitored access control points.
Funeral Disaster Representative
FEMA
Las Vegas, NV
03.2021 - 06.2022
- Handled inquiries from families regarding deceased loved ones due to COVID-19.
- Coordinated timely submission of paperwork for effective refund processing.
- Managed professional responsibilities while providing compassionate support to the bereaved.
Event Security Professionals
Allied Universal
Las Vegas, NV
03.2022 - 05.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored and managed event security personnel to ensure proper coverage of the venue.
- Supervised field operations, including responding to emergency calls and coordinating special events security.
- Implemented loss prevention measures such as CCTV cameras and security guards when necessary.
- Monitored security and enforced loss prevention strategies during shift.
- Monitored sales floor activity to prevent theft or other security risks.
- Assisted in developing security protocols for high-risk situations or special events.
- Provided security presence for large events with thousands of attendees.
Warehouse Associate
Amazon Warehouse
Las Vegas, NV
11.2019 - 09.2020
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Staged and sorted multiple types of products for loading.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Provided assistance in loading and unloading containers from ships and trains.
- Operated scanners, computers, and other equipment to track orders.
- Used pallet jacks to move items to and from warehouse locations.
- Followed established guidelines for picking orders accurately.
Beauty Consultant
24-7 Intouch
Las Vegas, NV
02.2019 - 11.2019
- Scheduled appointments for customers using internal software system.
- Provided helpful styling tips while assisting customers in selecting appropriate clothing items.
- Communicated incidents occurring in store locations to management.
- Followed up with customers after purchase of beauty products or services rendered.
- Assisted customers in selecting products, based on their individual needs and preferences.
Healthcare Insurance Agent
TTEC
Las Vegas, NV
07.2019 - 10.2019
- Provided customers with information regarding plan features, pricing, and availability.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Developed appropriate quotes based on risk information.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Associate/Stocker
Walmart
Las Vegas, NV
07.2018 - 12.2018
- Assisted with store displays and window dressing as needed.
- Provided customer service by answering questions about product location, price and availability.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Participated in physical inventories of stock on hand periodically.
- Coordinated with management to identify and resolve inventory discrepancies.
- Arranged merchandise in an attractive manner to promote sales.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Replenished items to maintain stock availability.
- Updated product labels to reflect accurate pricing.
- Greeted customers and retrieved requested products to drive satisfaction.
Education
High School Diploma -
Mojave High School
05.2018
Skills
- CCTV monitoring
- Emergency response
- Incident reporting
- Safety regulations
- Customer service
- Event security
- Access control
- Attention to detail
- Patrol procedures
- Flexible and adaptable
- Task prioritization
- Dependable and responsible
- Multitasking
- Team collaboration
- Conflict resolution
Certification
- Guard Card
- TAMS Card
Timeline
Security Guard
Allied Universal Security Guard
07.2023 - 10.2024
Event Security Professionals
Allied Universal
03.2022 - 05.2022
Funeral Disaster Representative
FEMA
03.2021 - 06.2022
Warehouse Associate
Amazon Warehouse
11.2019 - 09.2020
Healthcare Insurance Agent
TTEC
07.2019 - 10.2019
Beauty Consultant
24-7 Intouch
02.2019 - 11.2019
Associate/Stocker
Walmart
07.2018 - 12.2018
High School Diploma -
Mojave High School
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