Marvina Jenkins
UC Health Hospital
Fairfield Township
11
years of professional experience
Detail-oriented healthcare professional with experience in behavioral health, prior authorization, benefits, and pharmacy support. Skilled in EPIC, problem-solving, and teamwork, with a strong focus on accurate documentation, issue resolution, and smooth daily operations. Proven ability to support clinicians, patients, and staff in fast-paced settings.
Work History
HUC
7 Months- Demonstrated respect and friendliness in all interactions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adapted schedule to include night, weekend, and holiday shifts across night, weekends, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Supported behavioral health assessments and documented client observations in electronic health records.
- Monitored client behavior and reported concerns to clinicians for timely intervention.
- Applied de-escalation techniques to support individuals during emotional distress.
- Recorded progress notes accurately to support continuity of behavioral health care.
Therapeutic Support Specialist / HUC
2 Years 1 Month- De-escalated anxious patients using calm communication and trauma-informed support techniques.
- Coordinated with nursing and behavioral health staff to implement treatment plans and enhance care coordination.
- Monitored patient behavior and reinforced unit routines to maintain a supportive therapeutic environment.
- Documented observations, safety concerns, and interventions in clinical records accurately.
- Completed safety rounds, identifying environmental risks and reporting concerns promptly.
- Scheduled appointments, confirmed eligibility details, and maintained accurate intake records.
- Clarified intake requirements and appointment instructions through effective communication with patients, caregivers, and clinical staff.
HUC
1 Year 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Communicated with clients and staff to clarify information, resolve missing details, and support timely processing.
- Updated electronic records and tracked referral status to ensure data consistency across systems.
- Coordinated workflow priorities, organized incoming packets, and supported smooth daily operations.
Prior Authorization Specialist
2 Years- Coordinated with providers and care teams to obtain clinical documentation and resolve authorization gaps.
- Interpreted utilization management criteria to support accurate prior authorization decisions.
- Reviewed prior authorization requests for medical necessity, eligibility, and benefit alignment.
- Tracked case status in authorization systems and updated records with precise documentation.
- Monitored turnaround requirements to support timely processing and reduce authorization delays.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
Benefits Coordinator Group Medicare
7 Months- Administered health benefits enrollments, changes, and terminations while maintaining accurate employee records.
- Interpreted plan documents to answer benefit inquiries and explain health coverage options clearly.
- Supported open enrollment activities by preparing materials, updating records, and tracking employee selections.
- Answered questions about eligibility determinations and plan options.
- Processed enrollment paperwork and benefits forms.
- Managed annual open enrollment period efficiently, providing timely information to all employees about their options.
- Coordinated with third-party vendors to manage employee assistance programs, enhancing overall well-being within the workplace.
Pharmacy Liaison Pharmacy Technican
1 Year 10 Months- Coordinated prescription issue resolution between members, providers, and pharmacy teams.
- Reviewed prior authorization requests and routed cases for timely clinical determination.
- Communicated medication status updates and refill requirements to support continuity of care.
- Documented patient interactions, case notes, and follow-up actions in pharmacy systems.
- Resolved claim, coverage, and dispensing concerns by interpreting plan and pharmacy guidelines.
- Worked on Non-formulary Team to get preferred medications approved, or a tier exception.
- Collaborated with pharmacists to ensure optimal drug therapy for patients, resulting in better health outcomes.
PCT HUC
2 Years 5 Months- Prepared patients for surgery by verifying identifiers, obtaining vital signs, and updating preoperative records.
- Assisted nursing staff with patient positioning, transfer support, and safe ambulation throughout perioperative care.
- Monitored patient comfort and reported condition changes promptly to support timely clinical intervention.
- Maintained sterile supplies, equipment readiness, and infection control standards in surgical treatment areas.
- Documented care activities accurately in electronic medical records to support continuity of perioperative workflow.
- Supported discharge process by reviewing instructions, gathering belongings, and coordinating safe patient exit.
- Responded quickly to unit needs, reinforcing smooth patient flow and efficient surgical center operations.
Pharmacy Technician
2 Years 8 Months- Processed prescription orders accurately using order entry, RX claims and As400
- Verified patient information, medication details, and insurance coverage to support accurate prescription adjudication.
- Coordinated refill requests and prescription transfers to support timely patient access to medications.
- Explained Coverage Gap, ran test claims for out of pocket expenses
- Updated members demographics, and payment methods
- Reached out to physicians for new scripts
Education
Associate of Science - Business Management
- Dean's List 2006
- Honor Roll 2006 & 2007
Associate of Applied Science - Health Sciences
- 3.5 GPA
Skills
EPIC
SAP
RX Claims
Consignment Billing
Attention to detail
Problem resolution
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Computer skills
Verbal communication
Critical thinking
Excellent communication
Timeline
HUC
Premier Health
03.2026 - CurrentRead More
Therapeutic Support Specialist / HUC
UC Health Hospital
09.2024 - CurrentRead More
HUC
Bon Secours Mercy Jewish Hospital
01.2024 - 06.2025Read More
Prior Authorization Specialist
Anthem // Carelon Health
01.2022 - 01.2024Read More
Benefits Coordinator Group Medicare
Humana Insurance Company
06.2021 - 01.2022Read More
Pharmacy Liaison Pharmacy Technican
Humana Pharmacy
08.2019 - 06.2021Read More
PCT HUC
TriHealth Evendale Surgery Center
03.2017 - 08.2019Read More
Pharmacy Technician
Humana Pharmacy
03.2016 - 11.2018Read More
Sinclair College
Associate of Applied Science from Health Sciences
Read More
Brown Mackie College
Associate of Science from Business Management
Read More