Marvin E Jones
Washington,DC
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrate abilities in commercial and residential equipment repair and maintenance. Focused on achieving project goals and maintaining the day-to-day operations in a reputed organization utilizing knowledge, skills and experience for the growth of the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Technician Supervisor
Direct SAT
04.2013 - 01.2020
- Improved customer satisfaction rates with prompt issue resolution and clear communication of technical information.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Communicated with customers to provide updates, gather information and resolve issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Addressed potential risks proactively by conducting risk assessments on projects sites prior to start of work.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Electrical Mechanic
People's Choice Electric
08.2010 - 02.2012
- Submit contracts to potential clients for home improvement jobs.
- Installed dry wall, electrical panels, recess lighting as well as additional circuits to electrical panels.
- Use schematic diagrams to plan work, use of precision measuring instruments, templates and fixtures to measure tools.
- Reviewed work orders.
- Responsible for promoting safe and clean work environment.
- Provided equipment installations for developing residential community of 40 units.
- Collaborated with tams and other departments to ensure smooth work flow and efficient organization of operations.
- Ensured proper installations through accurate reading of blueprints.
Skills
- Ability to interpret Blueprints and other technical documents
- Over ten years experience in electrical field for commercial and residential
- Fifteen years in heavy-duty equipment operator
- Exceptional ability to work independently
- Commercial site supervision
- Job site experience
- Strong ability to problem solve and make quick solid decisions
- Trouble shooting
- Good communication skills
- Good mechanical aptitude
- Extensive experience with tool of trade
Accomplishments
- Received 100% customer satisfaction rating on commercial and residential installations.
- Led major renovations on old residential and commercial properties.
- Mentored and directed numerous team members on large scale electrical installation project for theatre and performance facility.
- Completed construction on homes in projected time frames.
Certification
Direct SAT
Certified Cable Technician 2013
Waldorf, MD
ITT Cable Technician Training 2003
Certified Cable Technician
Washington, DC
Manna, Inc. 2000
Certified Carpenter
Washington, DC
Timeline
Field Technician Supervisor
Direct SAT
04.2013 - 01.2020
Electrical Mechanic
People's Choice Electric
08.2010 - 02.2012
Similar Profiles
Gustavo Anselmo SteinGustavo Anselmo Stein
Engenheiro De Software Pleno at SAT - Soluções Em Tecnologia SATEngenheiro De Software Pleno at SAT - Soluções Em Tecnologia SAT
Teslime UzunTeslime Uzun
Mathematics Teacher at Pre AP Algebra II, Pre Calculus, SAT MathMathematics Teacher at Pre AP Algebra II, Pre Calculus, SAT Math
FAHMIDA HAQUE MUMUFAHMIDA HAQUE MUMU
Assistant Accountant Intern at SAT ACCOUNTANTS LIMITED-NOTTINGHAMAssistant Accountant Intern at SAT ACCOUNTANTS LIMITED-NOTTINGHAM
Sabrina JacobsSabrina Jacobs
General Utility Worker at Aramark Food and BeverageGeneral Utility Worker at Aramark Food and Beverage
Blair LalorBlair Lalor
Administrative Assistant at Palm Beach Soccer AcademyAdministrative Assistant at Palm Beach Soccer Academy