Marvitta Brown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
MEDIA SERVICES/TECHNICAL ADVISOR
Conduent
01.2022 - 12.2023
- Provided product information and resolved concerns to assist customers
- Troubleshot minor problems and reported larger technical issues
- Provided efficient and courteous service to customers at all times.
TECHNICAL SUPPORT REPRESENTATIVE
Teleperformance
03.2020 - 09.2021
- Addressed customers courteously using suitable methods and problem-solving skills
- Followed up with customers regarding product functionality and overall satisfaction
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Troubleshooting
BRAND SPECIALIST
Global Response
10.2019 - 12.2019
- Place orders/issue replacements/refunds
- Provided product information and resolved concerns to assist customers.
BREAKFAST ATTENDANT
LaQuinta Inn & Suits
04.2019 - 10.2019
- Greeted and seated customers
- Scraped and stacked dirty dishes and carried dishes and other tableware to kitchens for cleaning
- Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors
- Carried food, dishes, trays and silverware from kitchens and supply departments to serving counters
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays
- Stocked cabinets or serving areas with condiments and refilled condiment containers.
CASHIER
Walmart
09.2018 - 12.2018
- Provided efficient and courteous service to customers
- Leveraged POS system to perform purchase transactions for team members and customers
- Helped customers locate merchandise.
CUSTOMER SERVICE REPRESENTATIVE
IQOR Holdings
03.2018 - 05.2018
- Addressed customers courteously using suitable methods and problem-solving skills
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
BRAND SPECIALIST
Global Response
11.2017 - 03.2018
- Place orders/issue replacements/refunds
- Provided product information and resolved concerns to assist customers.
FREIGHT ASSOCIATE
Dollar Tree
01.2017 - 10.2017
- Worked with coworkers to complete tasks
- Met deadlines while maintaining high-quality deliverables
- Requisitioned and stored shipping materials and supplies to maintain inventory.
SORTER/PACKER
Amazon
07.2016 - 10.2017
- Stacked and arranged tested products for further processing, shipping and packaging
- Classified and sorted products according to sizes, weights, colors and other specifications
- Notified supervisors and other personnel of production problems.
Education
Diploma -
Piper High School
06.2012
Skills
- Excellent Customer Service
- Software Troubleshooting
- Multiple Tasks Handling
- Team Player
- Strong Computer And Typing Skills
- Excellent Communication Skills
- Positive Attitude
Timeline
MEDIA SERVICES/TECHNICAL ADVISOR
Conduent
01.2022 - 12.2023
TECHNICAL SUPPORT REPRESENTATIVE
Teleperformance
03.2020 - 09.2021
BRAND SPECIALIST
Global Response
10.2019 - 12.2019
BREAKFAST ATTENDANT
LaQuinta Inn & Suits
04.2019 - 10.2019
CASHIER
Walmart
09.2018 - 12.2018
CUSTOMER SERVICE REPRESENTATIVE
IQOR Holdings
03.2018 - 05.2018
BRAND SPECIALIST
Global Response
11.2017 - 03.2018
FREIGHT ASSOCIATE
Dollar Tree
01.2017 - 10.2017
SORTER/PACKER
Amazon
07.2016 - 10.2017
Diploma -
Piper High School
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