Marvius Griffin
Summary
A highly dedicated and resourceful Customer Specialist with an exemplary record of supervising, mentoring and motivating team members to achieve professional and personal growth & goals. Able to work independently in a team environment emphasizing on improving overall efficiency, productivity and organizational consistency. A strong leader with flexibility and accountability. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
Coldwell Banker
06.2022 - 03.2023
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Technical Support
MobileHelp
06.2019 - 02.2022
- Research and troubleshoot client's issues in a timely manner and follow up with the customer with recommendations and action plans
- Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department
- Mentored new employees by answering technical questions, escalating cases, and teaching detailed process development
- Displayed strong interpersonal skills, providing user guidance on software products and capabilities with all Customer Care Team interactions
- Quickly and effectively identify patterns and develop solutions to solve client challenges.
Wireless Sales Associate Representative
Verizon Wireless
11.2017 - 04.2019
- Assisted customers with various in store products and services
- Helped customers solve problems offered solutions, technical support and customer service
- Educating the customers on the cell phones and plans to help them make a decision of purchase based on the individual, and showing them how to utilize their new cell phones
- Acquired knowledge and understanding of multiple wireless companies and technologies.
Communication Representative
Charter Communications / Spectrum
07.2016 - 10.2017
- Responsible for full knowledge of all products, accessories, pricing plans, promotions, and service features
- Effectively demonstrate equipment functions and network capability
- Maintained and exceeded monthly quota goals for new, renewals, activations and revenue
- Provided technical support on all devices.
Advanced Technical Support
Inbound Call Experts
11.2013 - 07.2016
- Entered and updated trouble tickets for customers with technical issues
- Responsible for proving technical support to client users
- Answered inbound residential customers calls, covering a full range of services, including obtaining all information necessary for resolution of transactions
- Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.
Financial Trading Representative
Imperial Financial & Trading
06.2012 - 09.2013
- Executed all trades, wrote plans and managed internal systems for practice serving over 200 high value clients
- Generated new clients using a personal, face-to-face approach that built trust and emphasized personal service to the individual investor
- Identified clients and prospective clients in need of investment guidance and then recommended investment solutions appropriate for each individual
- Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial advisor.
Education
No Degree - MSCE
Ikon
Greenville Sc 08.2000
High School Diploma -
Southside High School
Greenville, SC06.1984
Skills
- Communication Skills
- Time Management
- Strong Work Ethic
- Effective Decision-Making
- Customer Service
- Self-Motivated
- Attention to Detail
- Result Oriented
- Analytical Thinker
- Organizational Skills
- Competitive
- Planning Skills
- Training and Development
- Leadership Skills
- Sales/Commissions
- Management Skills
- Auditing Skills
- Technical Skills
Accomplishments
Closed on commercial property/residential 1.7million dollars in 2023.
Technical Education
Ikon Technology, Greenville, South Carolina, Computer Training, 1999-2000
Reading and motorcycle
I enjoy self help /mind conditioning and biological books. I love riding and driving my own motorcycle.
Timeline
Real Estate Agent
Coldwell Banker
06.2022 - 03.2023
Technical Support
MobileHelp
06.2019 - 02.2022
Wireless Sales Associate Representative
Verizon Wireless
11.2017 - 04.2019
Communication Representative
Charter Communications / Spectrum
07.2016 - 10.2017
Advanced Technical Support
Inbound Call Experts
11.2013 - 07.2016
Financial Trading Representative
Imperial Financial & Trading
06.2012 - 09.2013
No Degree - MSCE
Ikon
High School Diploma -
Southside High School
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