MARVN SHLAIMON
RIVERSIDE,USA
Summary
Dedicated health concierge with expertise in navigating medical systems. Strong organizational skills and a collaborative approach ensure exceptional patient support and timely follow-ups.
Overview
9
9
years of professional experience
Work History
Health Concierge
AETNA HEALTH CARE
06.2022 - Current
- Help patients, families, or even employees navigate the often-confusing medical system by providing personalized, non-clinical support.
- Help schedule doctor appointments, specialist visits, or diagnostic tests.
- Arrange follow-ups and make sure nothing falls through the cracks, explain medical paperwork, insurance coverage, and billing and help find the right doctors, hospitals, or treatment centers.
AIR RAMP SUPERVISOR
UPS
ONTARIO
11.2020 - 09.2021
- Train and supervised daily activities of ramp agents and clerks to ensure that all assigned duties are accomplished safely and timely.
- I also completed office tasks that required simple hand gripping and fine hand manipulation, such as paperwork, computer use, filing, calculating, and telephone use.
CUSTOMER SERVICE REPRESENTATIVE
GENERATION CONSTRUCTION
03.2018 - 11.2020
- Answering customers calls and identifying solutions in a high-volume call center.
- Responsible for collecting billing invoices from various work orders to create concise invoices.
- Properly forward finalized invoices to its corresponding party to receive payment on time.
- Organized and filed multiple documents and receipts from work orders into neat folders via desktop and filing cabinets.
Customer Service
Catholic Church
05.2016 - 11.2018
- Promptly and accurately assisted customers with checkout and answered any questions they had.
Education
Bachelor of Science - Business Administration
COLORADO TECHNICAL UNIVERSITY
06.2025
Associate degree - Kinesiology
RIVERSIDE COMMUNITY COLLEGE
Riverside, CA09.2022
HIGH SCHOOL DIPLOMA -
DON LUGO HIGH SCHOOL
Riverside, CA05.2017
Skills
- Digital marketing (Google Ads, Meta Ads, LinkedIn Ads)
- Graphic and creative tools (Canva, Adobe Creative Suite: Photoshop, Illustrator)
- Graphic & Creative Tools (Canva, Adobe Creative Suite: Photoshop, Illustrator)
- Content Marketing (blog writing, copywriting, storytelling, email campaigns)
- Ability to work in a timely fashion
- Collaborative team player
- Critical thinker
- Advanced Microsoft Outlook skills and Excel Skills
Volunteer Experience
Customer Service, Catholic Church, 05/01/16, 11/01/18, Promptly and accurately assisted customers with checkout and answered any questions they had.
Languages
- English
- Aramaic
- Arabic
Timeline
Health Concierge
AETNA HEALTH CARE
06.2022 - Current
AIR RAMP SUPERVISOR
UPS
11.2020 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
GENERATION CONSTRUCTION
03.2018 - 11.2020
Customer Service
Catholic Church
05.2016 - 11.2018
Bachelor of Science - Business Administration
COLORADO TECHNICAL UNIVERSITY
Associate degree - Kinesiology
RIVERSIDE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
DON LUGO HIGH SCHOOL
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