Marwa Abdelmonisif
Doylestown,PA
Summary
Highly-motivated senior banker with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Senior Branch Banker
PNC Bank
Newtown, PA
03.2019 - Current
- Deliver legendary service
- Greeted customers, identified customer needs and provided appropriate banking services.
- Verified customer identification documents in compliance with Bank Secrecy Act regulations.
- Build a strong rapport
- Maintain strict confidentiality for all client information
- Conduct individual financial analysis to determine appropriate loan and credit options
- Provided guidance to customers on the use of online banking tools and mobile applications.
- Resolved customer inquiries regarding account balances, fees and other banking issues in a timely manner.
- Follow up with customers and ask for feedback.
Relationship Banker
Citizens Bank
M-Ville Giant, PA
05.2016 - 02.2019
- Assist customers in managing their bank accounts and finances
- Assist customers with loans, open accounts, CD's
- Build Strong relationship with clients and cross-selling them our products and services to identify banking needs
- Refer clients to appropriate branch officers.
Teller II
TD Bank
Doylestown, PA
07.2013 - 05.2016
- Manage all finances transactions, posting debits and credits, and recording all transactions
- Prepare settlement reports for the penny arcade
- Perform full maintenance of ATM machine including grand settlement, filling, and running all necessary reports
- Manage large volume of different transactions, prepare vault shipments
- Manage opening and closing procedure
- Balanced cash drawers on a daily basis.
- Offer our products to daily customers and send referrals to our CSR's.
Cashier
Kmart
Doylestown, PA
04.2013 - 03.2014
- Improved customer service relationship
- Excelled within a fast-paced environment, continually taking on increased levels of responsibility.
Education
Associate degree - Medical Billing & Coding
Bucks County Community College
01.2008
Bachelor's degree - Economic & Political Sciences
Cairo University
01.1997
Skills
- Professional
- Highly organized
- Performing financial reporting and multi-tasking in a fast-paced environment
- Active Listener
- Branch operations
- Sales tactics
- Adaptable to Diverse Populations
- Leadership
- Goal Setting
- Sales Support
Notable Accomplishments
- Supported a significant increase in productivity levels by streamlining transactions process (TD Bank).
- Increased bank profitability by offering bank products to customers and by sending customer referrals to branch financial/customer service representatives.
- Excelled within a challenging environment, continually taking on increased levels of responsibility.
Languages
Arabic
Professional
Timeline
Senior Branch Banker
PNC Bank
03.2019 - Current
Relationship Banker
Citizens Bank
05.2016 - 02.2019
Teller II
TD Bank
07.2013 - 05.2016
Cashier
Kmart
04.2013 - 03.2014
Associate degree - Medical Billing & Coding
Bucks County Community College
Bachelor's degree - Economic & Political Sciences
Cairo University