Jennifer Jarvis
Arnold,MO
Summary
Proven leader in financial services with extensive experience at PNC Bank, adept in customer relationship management and financial planning. Excelled in enhancing client trust, achieving sales targets, and ensuring regulatory compliance. Demonstrated ability to mentor staff and drive revenue growth through strategic product promotion and exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Senior Branch Banker
PNC Bank
Arnold, MO
05.2024 - Current
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Championed customer retention efforts, addressing concerns promptly and effectively resolving issues.
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Achieved performance goals regularly by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
Assistant Branch Manager
PNC Bank
Creve Coeur, MO
04.2022 - 05.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Universal Branch Specialist
PNC Bank
St. Charles, MO
11.2017 - 04.2022
- Served as a mentor to junior team members, offering guidance on best practices when handling complex customer inquiries or navigating challenging situations within their roles at the bank.
- Promoted products and services, educated customers and engaged in sales-oriented conversations.
- Assisted customers with self-service transactions.
- Greeted customers entering branch or using drive-up lanes.
Personal Banker
PNC Bank
Wentville And Cottleville,
05.2011 - 11.2017
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
Bachelor of Arts - Communications
University of Missouri - St Louis
St Louis, MO12.2009
Skills
- Financial product knowledge
- Teller Support
- Financial Planning
- Branch operations
- Cash handling and management
- Customer Relationship Management
Timeline
Senior Branch Banker
PNC Bank
05.2024 - Current
Assistant Branch Manager
PNC Bank
04.2022 - 05.2024
Universal Branch Specialist
PNC Bank
11.2017 - 04.2022
Personal Banker
PNC Bank
05.2011 - 11.2017
Bachelor of Arts - Communications
University of Missouri - St Louis