Eduardo Rivera
Greenbelt,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Branch Banker
PNC Bank
06.2022 - Current
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Developed new business opportunities through participation in community events, networking, and referrals from satisfied customers.
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Increased operational efficiency by streamlining workflows; identifying areas for improvement within the branch''s systems or processes.
- Maintained strict adherence to internal audit protocols ensuring full compliance in all aspects of branch operations including security measures related to vault access controls and dual control procedures.
- Achieved performance goals regularly by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
- Modeled catastrophic market scenarios to aid in business management planning, risk management and trend monitoring.
- Built strong rapport with clients for long-lasting relationships by understanding their financial goals and recommending suitable solutions.
- Successfully resolved escalated customer complaints resulting in improved reputation management and retention rates.
- Formalized risk assessment models and developed standards for trend analysis for corporate use.
Valet Manager
Rivers Casino
06.2013 - 03.2020
- Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
- Collaborated with other managers on-site to ensure seamless integration between valet services and venue operations.
- Proactively addressed potential issues with staffing or equipment before they impacted service quality or customer satisfaction.
- Ensured compliance with all local, state, and federal regulations regarding parking and traffic control within the valet area.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Implemented strategies to enable team members to provide quality services to clients.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
Education
Bachelor of Science - Business Management
Indiana University of Pennsylvania
Indiana, PA05.2013
Skills
- Customer Relationship Management
- Risk Assessment
- Proactive and Focused
- Compliance Assessment
- Critical Thinking
- Financial product knowledge
- Process Implementation
Certification
Notary Public
Timeline
Senior Branch Banker
PNC Bank
06.2022 - Current
Valet Manager
Rivers Casino
06.2013 - 03.2020
Bachelor of Science - Business Management
Indiana University of Pennsylvania
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