MARWA ALI
United Arab Emirates
Summary
Experienced professional with a global perspective, relocated to the United Arab Emirates. Dedicated to contributing meaningfully in dynamic, multicultural environments. Skilled in enhancing customer satisfaction, strategic budget management, and event planning. Adept at delivering exceptional customer experiences, driving organizational success, and fostering cross-functional collaboration. Proven ability to execute projects efficiently, meet deadlines, and surpass expectations. Committed to making a positive impact through innovative solutions, research, and stakeholder engagement with a strong focus on promoting social equity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intensive Case Management
International Rescue Committee Atlanta
12.2022 - 04.2025
- Facilitated ongoing education and coaching to support clients in achieving personal goals and fostering long-term independence.
- Collaborated with team members to conduct initial client assessments and develop comprehensive, individualized service plans.
- Maintained detailed case notes to document client progress and service interventions accurately.
- Tracked program data to ensure compliance with documentation standards and organizational requirements.
- Provided client-centered support aimed at empowering individuals to enhance their self-sufficiency and overall well-being.
Resettlement Program Assistant
International Rescue Committee Atlanta
11.2021 - 09.2022
- Ensured compliance with federal regulations by maintaining accurate documentation for the organization's clients.
- Conducted financial budget analysis and reporting to provide valuable insights for client financial management. Coordinated transportation logistics with caseworkers, interpreters, and case aides to facilitate appointments and intakes for clients.
- Actively participated in program meetings, staff development activities, and contributed as a valued member of the team.
Front Office Coordinator
Functionize Health & Physical Therapy
01.2021 - 11.2021
- Oversaw office supplies inventory, accurately assessing needs and ordering supplies to ensure smooth operations.
- Managed office mail, distributing incoming mail promptly to the appropriate staff members and organizing outgoing mail for timely delivery.
- Coordinated payroll distribution, ensuring accurate and timely processing of payments to staff members.
- Assisted with administrative tasks such as scheduling appointments, coordinating meetings, and managing documentation.
Office Administrator Academic Coordinator
Sally's Nursery & Primary School
08.2019 - 08.2020
- Supervised and provided guidance to administrative staff, effectively delegating responsibilities and promoting teamwork.
- Conducted regular performance evaluations and provided ongoing training and development opportunities for staff members.
- Assisted in developing and implementing policies and procedures to improve overall office efficiency and effectiveness.
Teacher Assistant Student Intern
BRIGHTER CHOICE
01.2019 - 06.2019
- Engaged in daily journaling to reflect on instructional strategies and student progress, making necessary adjustments to improve teaching effectiveness.
- Collaborated with special education teachers to identify and implement appropriate actions and discourse for students requiring additional support.
- Assisted in the development and implementation of individualized education plans (IEPs) for students with special needs, ensuring their unique learning requirements were addressed.
Education
Master of Arts - Social Innovation
Agnes Scott College
Decatur, GA01.2022
Bachelor of Arts - Business Management
Ahfad University For Women
Khartoum, Sudan01.2019
Skills
- Digital Content Management
- Data Visualization (Power BI, IRIS)
- Case Management Software (ETO)
- Salesforce Reporting and Analytics
Certification
Federal Emergency Management Agency (FEMA)
Languages
Arabic (Native)
Timeline
Intensive Case Management
International Rescue Committee Atlanta
12.2022 - 04.2025
Resettlement Program Assistant
International Rescue Committee Atlanta
11.2021 - 09.2022
Front Office Coordinator
Functionize Health & Physical Therapy
01.2021 - 11.2021
Office Administrator Academic Coordinator
Sally's Nursery & Primary School
08.2019 - 08.2020
Teacher Assistant Student Intern
BRIGHTER CHOICE
01.2019 - 06.2019
Master of Arts - Social Innovation
Agnes Scott College
Bachelor of Arts - Business Management
Ahfad University For Women
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