Marwah Dillion
Morrisville,USA
Summary
Dynamic and driven professional with extensive experience in office administration, guest services, and team leadership. Eager to contribute my organizational and customer-focused skills to improve workflow and client satisfaction. Looking forward to adding to your company's success through reliable, deadline-driven contributions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Bahnson Environmental Specialties, LLC
Raleigh, NC
10.2023 - Current
- Oversaw daily office functions such as answering phones, maintaining supplies, and scheduling meetings and travel for staff.
- Maintained invoices and office records in database to ensure efficient operational flow.
- Planned and executed office events, including holiday celebrations, employee wellness initiatives, and work anniversaries
Barista
Moonlight Cafe
Cary, North Carolina
09.2024 - Current
- Managed and tracked inventory to ensure smooth daily operations.
- Used POS system to accurately enter orders and process payments.
- Assisted with planning and coordinating in-house events, including seasonal menus, open mic nights, and community gatherings
Assistant Guest Services Manager
The Fresh Market
Cary, NC
11.2022 - 07.2023
- Facilitated training of new employees on company and guest needs.
- Executed front-end and cash office procedures to achieve operational success.
- Collaborated with department managers to track inventory and report product loss.
- Retained extensive product knowledge to deliver a unique guest experience.
Administrative Assistant
Fortis College
Richmond, VA
01.2022 - 12.2022
- Filed and maintained student information in institution's database, ensuring compliance and confidentiality.
- Redirected 30+ calls daily and addressed student inquiries, providing timely support.
- Billed student accounts and processed tuition payments to support accounting team.
Shift Supervisor
Starbucks Coffee Company
Richmond, VA
09.2019 - 03.2022
- Led daily team operations by delegating tasks efficiently to maintain a smooth workflow.
- Trained and mentored new employees on company policies and procedures to ensure consistency.
- Resolved customer concerns professionally and managed weekly inventory.
Barista
25 30 Espresso
Fredericksburg, VA
04.2019 - 03.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Crafted mimosa flights and various cocktails while complying with VA law.
Education
Associate of Science -
Brightpoint Community College
Richmond, VA05-2025
Skills
- Document management
- Data entry
- Microsoft Office
- Clerical experience
- Time management
- Customer support
- Leadership
- Training & development
- Customer service
- Inventory management
Certification
- Driver's License
- Food Handler Certification
References
Reference available upon request
Personal Information
Title: Office Administrator
Timeline
Barista
Moonlight Cafe
09.2024 - Current
Office Administrator
Bahnson Environmental Specialties, LLC
10.2023 - Current
Assistant Guest Services Manager
The Fresh Market
11.2022 - 07.2023
Administrative Assistant
Fortis College
01.2022 - 12.2022
Shift Supervisor
Starbucks Coffee Company
09.2019 - 03.2022
Barista
25 30 Espresso
04.2019 - 03.2020
Associate of Science -
Brightpoint Community College
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