Marwan Williams Jr
Brandon
Summary
I am a Customer service employee with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution. I've been an athlete my whole life and played two years of college basketball and two years of semi pro as well. I am a prolific learner as well as have great physical abilities. I have mastered the art of being a team player which allows me to cooperate and work well with anyone I come across. I look to further my education within the fire department giving me the ability to be proficient at my career.
Overview
11
11
years of professional experience
1
1
Certification
Work History
EMT-B
Americare
Seffner
05.2023 - Current
Firefighter/EMT
Orange County Fire and Rescue
Orlando
04.2019 - 05.2023
- My previous position was a firefighter EMT for Orange County fire and rescue
- I love the EMS field as well as fire
- I completed paramedic school in July 2022 earning my certificate of completion and gaining valuable knowledge to further my career. Although I did not finish in time to obtain my national license due to personal issues during the time I am willing and anxious to complete school again and obtain my license as a main priority when rejoining the fire service.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.
- I enjoy having the ability to serve the people of the community
- My end goal is to continue to strive to better myself in this career and accomplish advancing in ranks while overall just bettering myself as a human being
Client Service Representative
Cake Credit Repair
Plant City
01.2016 - 04.2019
- I worked at Cake Credit Repair for 2 years
- It was a great job, managing is excellent
- On a daily basis my goal is to make sure our clients understand the importance of credit and knowing how to manage their finances
- It allows me to build relationships with clients while helping them reach their goal of buying a home
- I was able to further my skills in account management and accounting for earnings within the company as well
Customer Service Agent
General Dynamics
Riverview
01.2014 - 12.2015
- I worked as a customer service representative answering inbound calls
- I provide quality service to consumers
- It is my job to make sure they are happy and understanding of the insurance policy they are using
Server
Aston Gardens
Sun City
01.2014 - 12.2015
- I was part time because I was attending school
- I worked as a server
- I took orders and also managed preparing of food and drinks
- I did a very diligent job keeping customers happy in their time being waited on by me
- I handled resolving customer problems making sure they have the best dining experience
Education
Paramedic - Paramedic
Valencia College
Orlando, FL07-2022
Study in Business - Anatomy and physiology, Emergency medical technician
Hillsborough community college
Plant City, FL03.2019
2 years of courses in Finance/accounting -
Wells College
Aurora, NY03.2016
High school diploma -
East Bay High School
Gibsonton, FL08.2014
Skills
- Medical Terminology
- Anatomy Knowledge
- EMT Experience
- Customer service
- Patient care
- Heavy lifting
- Medication administration
- Patient assessment
- Physiology knowledge
- First aid
- CPR
- Basic life support
- Communication skills
- Phlebotomy
- Driving
- Critical care experience
- Rescue operations
- Trauma care
- Team collaboration
- Problem solving
- Conflict resolution
- Community service
- Vital signs monitoring
Certification
- EMT Certification
- CPR Certification
- BLS Certification
- ALS, 01/01/22, 02/01/24
- CA Ambulance Driver's Certificate
Awards
Meritorious Award, 04/01/22, Award for rescuing family while off duty in a rollover accident. Assisted family out of back window of the car on the highway.
Timeline
EMT-B
Americare
05.2023 - Current
Firefighter/EMT
Orange County Fire and Rescue
04.2019 - 05.2023
Client Service Representative
Cake Credit Repair
01.2016 - 04.2019
Customer Service Agent
General Dynamics
01.2014 - 12.2015
Server
Aston Gardens
01.2014 - 12.2015
Paramedic - Paramedic
Valencia College
Study in Business - Anatomy and physiology, Emergency medical technician
Hillsborough community college
2 years of courses in Finance/accounting -
Wells College
High school diploma -
East Bay High School