Mary A. Swanson
Bloomington,MN
Summary
A seasoned strategic leader and certified PMP with over 25 years of successful delivery in public sector IT initiatives, including over a decade of experience in business analysis and project management focused on MMIS and MAXIS systems. Recognized for building trust-based relationships with diverse partners, translating complex strategic goals into actionable plans, and guiding modernization efforts through business architecture, continuous improvement, and change management.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Product Owner – eDocs
State of Minnesota – Department of Human Services
01.2023 - Current
- Serve as the voice of the customer for the eDocs digital forms platform, guiding software development to deliver high-impact capabilities aligned with user and business needs.
- Work with leaders across the enterprise to establish and prioritize the vision, long term strategies, and delivery priorities.
- Prioritize and maintain the product backlog, using end-user feedback, operational metrics, and partner input to inform continuous improvement.
- Establish feedback loops with internal and external partners to measure value delivery and align expectations for new features and enhancements.
- Align efforts where needed with all applicable requirements, work plans and deliverables to ensure the product meets intended standards, timelines, and client/stakeholder expectations.
- Full-time
Enterprise Planning Director / Product Manager
State of Minnesota – Department of Human Services, Business Solutions Office
08.2017 - Current
- Serve as Worker Experience Product Owner, guiding the delivery of tools and support systems for our partners, including County and Tribal Nation eligibility workers.
- Manage the Modernization Strategic Plan, ensuring all efforts align with business objectives and agency transformation goals.
- Lead the planning and submission of the Eligibility and Enrollment Advance Planning Document (E&E - APD) to secure and manage federal funding.
- Establish and direct cross-functional product teams that support end-user experience and modernization readiness.
- Collaborate with external partners and counties, building insights into service delivery needs and providing solutions that are responsive and scalable.
- Actively monitor work across governance teams to ensure alignment with strategic initiatives and long-term modernization efforts.
- Implement business architecture practices to translate vision into deliverable projects and measurable improvements.
- Co-develop governance structures and execute change management strategies that support person-centered service delivery models.
- Full-time
Senior IT Project Manager
MN.IT Services @ Department of Human Services
08.2013 - 08.2017
- Developed and led the implementation of project management lifecycle standards used across over 75 project managers.
- Provided strategic leadership to elevate PMO maturity through new frameworks and toolsets.
- Managed T-MSIS data project delivery to CMS using a redesigned DataMart model.
- Led the International Classification of Diseases, Tenth Revision (ICD-10) implementation across 11 business areas, involving 150+ staff and a $3M budget.
- Coordinated project reporting metrics using Sciforma and SharePoint tools.
- Oversaw APD development and contract procurement, securing and maintaining federal compliance and funding.
- Full-time
Senior IT Project Manager
MN.IT Services @ Department of Human Services
05.2011 - 08.2013
- Led implementation of eligibility processing systems for the elderly and disabled (non-MAGI population).
- Managed MMIS interfaces and vendor collaboration for Minnesota Health Exchange preparation.
- Contributed to APD submissions and developed SharePoint dashboards for tracking and reporting.
- Full-time
Senior IT Project Manager
MN.IT Services @ Department of Human Services
08.2008 - 05.2011
- Oversaw technology support for MAXIS-related systems and implemented public policy changes.
- Designed analytic project reports and mentored project staff.
- Launched electronic billing solutions for child-care providers.
- Full-time
Senior IT Project Manager
Minnesota State Colleges and Universities (MnSCU)
02.2008 - 08.2008
- Managed IT portfolio and led integration across multiple technical and business teams.
- Coordinated large-scale IT conference logistics and partner communications.
- Full-time
Business Analyst Roles
Department of Human Services
01.1993 - 01.2008
- Led MMIS II implementation for state administered programs: MinnesotaCare, Children with Special Health Needs, and HIV.
- Led MAXIS II initiatives, coordinated MMIS implementations, and guided cross-agency system modernization.
- Managed county partner relationships and provided program enrollment support for PMAP.
- Spearheaded design, testing, and implementation of healthcare policy system updates.
- Created training, specifications, and documentation for system rollouts.
- Various Roles
Education
Bachelor of Science - Political Science, Public Administration
University of St. Thomas
St. Paul, MNSkills
- Product Ownership & Strategic Planning
- Government Health & Human Services Programs
- Business Architecture & Process Improvement
- Eligibility & Enrollment System Modernization
- APD Development & Federal Compliance
- Cross-Functional Team Leadership
- Partner Engagement & County Relations
- Change Management & Governance Development
Affiliations
Project Management Institution
Certification
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Certified Prosci Change Practitioner
- Business Architecture Certificate – Metro State University
- Product Academy Graduate
Timeline
Product Owner – eDocs
State of Minnesota – Department of Human Services
01.2023 - Current
Enterprise Planning Director / Product Manager
State of Minnesota – Department of Human Services, Business Solutions Office
08.2017 - Current
Senior IT Project Manager
MN.IT Services @ Department of Human Services
08.2013 - 08.2017
Senior IT Project Manager
MN.IT Services @ Department of Human Services
05.2011 - 08.2013
Senior IT Project Manager
MN.IT Services @ Department of Human Services
08.2008 - 05.2011
Senior IT Project Manager
Minnesota State Colleges and Universities (MnSCU)
02.2008 - 08.2008
Business Analyst Roles
Department of Human Services
01.1993 - 01.2008
Bachelor of Science - Political Science, Public Administration
University of St. Thomas
Additional Training
- Change Management
- Business Analysis
- SharePoint Portal Services
- Kaizen Facilitation
- PMP Bootcamp