Mary Ajibola
Ottawa ,ON
Summary
Customer success and account specialist with 4+ years of experience supporting enterprise clients through cloud adoption, AI-enabled solutions, and digital transformation initiatives. Known for building trusted relationships, translating customer goals into clear adoption roadmaps, and presenting insights that influence decision-making. Skilled at delivering enablement programs, analyzing usage trends, and partnering across teams to drive measurable ROI, technology usage, and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager & Client Success Specialist
Accenture
Ottawa, ON
10.2022 - Current
- Serve as the trusted advisor for enterprise accounts, aligning success plans to digital transformation priorities and measurable outcomes.
- Designed and tracked adoption roadmaps to help customers realize measurable improvements with cloud collaboration platforms and AI-enabled tools.
- Led client training sessions, workshops, and enablement programs that boosted confidence and accelerated platform usage.
- Analyzed usage data and performance metrics, producing ROI reports that influenced executive decision-making.
- Partnered with cross-functional teams to integrate customer feedback into cloud and AI solution improvements, enhancing adoption and overall satisfaction.
- Identified at-risk accounts and developed recovery strategies, reducing churn across the enterprise portfolio.
Customer Success Specialist
NTT Data
Remote
06.2021 - 04.2022
- Acted as trusted partner for clients, ensuring smooth adoption of new digital and cloud-based processes.
- Supported onboarding by building step-by-step guides and delivering walk-throughs that improved confidence and reduced time to adoption by 30%.
- Collected client feedback and partnered with senior delivery teams to resolve blockers, improving overall satisfaction.
- Built reports and insights to give leaders visibility into usage trends, highlighting opportunities for cloud and AI-driven efficiencies.
- Contributed to client check-ins and success reviews, reinforcing trust and providing visibility into value delivered.
Account Engagement Specialist
Mosaic Sales Solutions
Ottawa, ON
06.2019 - 12.2020
- Supported enterprise accounts by mapping organizational structures and identifying opportunities for deeper engagement.
- Built relationships with senior stakeholders, presenting campaign insights and aligning strategies with business goals.
- Executed multi-channel campaigns focused on customer engagement, boosting ROI and retention.
- Anticipated client needs and collaborated with teams to deliver timely, customer-focused solutions that supported early adoption of digital and AI-enhanced marketing tools.
Education
Bachelor of Science - Neuroscience & Mental Health
Carleton University
Ottawa, ONSkills
- Cloud Adoption & AI-Enabled Solutions
- Customer Success & Digital Transformation
- Success Planning & ROI Reporting
- Onboarding & Customer Enablement
- Data Analysis & Insight Storytelling
- Stakeholder Engagement & Presentations
- Process Optimization & Risk Mitigation
- Cross-Functional Collaboration (Sales, Delivery, Product)
Certification
- Microsoft Azure Fundamentals (AZ-900 – Ongoing, 2025)
- Google Marketing Professional Certificate (2024)
- Brand Management Certificate (2024)
- HTML & CSS (Ongoing)
Timeline
Account Manager & Client Success Specialist
Accenture
10.2022 - Current
Customer Success Specialist
NTT Data
06.2021 - 04.2022
Account Engagement Specialist
Mosaic Sales Solutions
06.2019 - 12.2020
Bachelor of Science - Neuroscience & Mental Health
Carleton University