Mary Alvarez

San Tan Valley,AZ

Summary

Optician with extensive experience in eyewear fitting and inventory management. Proven ability to manage claims efficiently and train staff to improve patient service quality. Demonstrated success in enhancing operational workflows and patient satisfaction.

Overview

years of professional experience

Work History

Optician /Front Office Manager

Queen Creek Eye Care

Queen Creek, Arizona

10.2005 - Current

Assisted customers with selecting frames and lenses that best suited their needs.
Assisted patients in selecting appropriate eyewear based on vision needs.
Collaborated with optometrists to coordinate patient care and services.
Conducted preliminary eye exams to accurately assess prescription needs for effective patient care.
Adjusted and repaired eyeglasses to ensure proper fit and comfort.
Educated patients on eyewear care and maintenance for longevity.
Educated patients on corrective eyewear use and lifestyle habits that support vision health.
Demonstrated how to insert, remove, and care for contact lenses.
Processed insurance claims for eyewear purchases, ensuring timely reimbursements for patients.
Trained new staff on customer service protocols and product knowledge.
Maintained accurate records of all transactions in computer system EHR / EMR
Managed inventory of frames and lenses to maintain stock levels.

Ophthalmologist Assistant

Atlantis Eye care

Long Beach, California

02.2000 - 10.2005

Conducted preliminary tests such as visual acuity and tonometry for assessments.
Obtained and recorded patient medical history and operated ophthalmic equipment.
Scheduled appointments and coordinated follow-up visits to enhance patient flow and satisfaction.
Prepared examination rooms with necessary tools and equipment for procedures.
Maintained cleanliness and organization of the clinical environment to ensure safety.
Cleaned examination equipment and glasses to ensure optimal performance.
Entered patient data into electronic medical records systems, contributing to improved clinic efficiency and accurate record-keeping.
Supported billing processes for insurance companies and third-party payers to facilitate timely reimbursements.

Pharmacy Assistant

Talbert Medical Group

07.1998 - 02.2000

Supported pharmacists in preparing and dispensing medications, ensuring accurate and timely delivery to patients.
Informed patients on prescription instructions and health information, enhancing their understanding of treatment plans.
Oversaw inventory management by ordering and restocking pharmaceutical supplies to maintain optimal stock levels.

Education

High School Diploma -

Bell Gardens High School

Bell Gardens, CA

05-1997

Skills

Prescription accuracy
Eyewear fitting
Eyewear adjustment
Frame selection
Frame fitting
Optical terminology
Claims management
Insurance verification / Eyefinity

Inventory management
Transaction processing
Financial reconciliation
Customer service / Weave System
Team training
Workflow coordination
Retail sales

Languages

Spanish

Professional

Timeline