Mary Ann Thomas
Chattanooga,TN
Summary
Dynamic professional with extensive experience in customer service and billing at Lipsey Logistics LLC. Proven ability to manage accounts efficiently while ensuring timely collections. Skilled in data entry and fostering teamwork, I excel in maintaining detailed communication and enhancing client satisfaction through proactive follow-ups and attention to detail. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
33
33
years of professional experience
Work History
Accounts Special Projects
Lipsey Logistics LLC
11.2023 - Current
- Customer Billing and Emailing Excel spreadsheet along with Invoices to our Customer.
- Trucking Collections contacting customer on non-payment invoices via email and phone calls.
- Sending invoices and paperwork to the customer if they didn’t receive them.
- Keeps detailed notes and of all communication and actions.
- Follows up in a timely manner on the customers that I need to reach back out to again about payment status.
- Building loads and dispatching them and managing the excel spreadsheet for our factoring company and setup the bill to customer in our system so that they will receive invoices.
Donut Guru
Tasty Donuts
Chattanooga, TN
08.2020 - 02.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Decorate donuts.
- Fill orders for customers.
- Wait on customers who come into the store to purchase donuts, or grab a coffee.
- Completed day-to-day duties accurately and efficiently.
Accounts Team Lead
Stewart Back Office Services
Chattanooga, Tennessee
03.2023 - 11.2023
- Assign new customer bill-to to the biller and collector and setup the new customer so that they will receive invoices.
- Learned new customer accounts so I would know how to bill them if my employees had questions.
- Sends corrected invoices to the customer if it was billed wrong.
- Email the out the invoices to our customers for the loads that had been billed out.
- Answer emails or phone calls from customers if they had questions about an invoice that was sent to them.
- Billing loads if one of my employees was out.
AP/AR Floater
Stewart Back Office Services
Chattanooga, Tennessee
05.2022 - 02.2023
- Covers Carrier Detention, and Inter Company Billing in Accounts receivable.
- Post Breakthrough Fuel and Tolls for Two of our customers.
Office Clerk
Fleet Savings LLC
Chattanooga, Tennessee
07.2020 - 05.2022
- Answer phone and emails from carriers that are calling in about saving money on insurance and parking, and fuel.
- Sending out email blast from i Contact.
- Using Quick books to update the parking excel spreadsheet.
- Create and updating invoices.
Carrier Compliance Coordinator
Covenant Transport Solutions
Chattanooga, Tennessee
08.2012 - 06.2020
- Setting up Carriers, Working with agents, Working with Carrier Sales representatives, Working with Customer Service Representatives, Updating w9s.
- Calling to verify carriers insurance policies.
Dispatch
Covenant Transport
Chattanooga, Tennessee
07.2000 - 08.2012
- Calling about missing Trailers that were showing in the system but we couldn't locate.
- Dispatch, Fleet Manager, Load Planner/Customer Service Representative on night shift.
Temp to hire position for Appointment Clerk
Carolyn’s Temporary Service (Closed)
10.1999 - 07.2000
- Calling, Emailing, or Faxing to Set pickup and delivery appointments for a load planner.
Sandwich Artist
Subway
Chattanooga, Tennessee
05.1999 - 08.1999
- Sandwich Maker, Cashier.
Crew Leader/Cashier
Hardee's
Chattanooga, Tennessee
05.1996 - 05.1999
- Crew Leader and drive thru cashier.
Dishwasher
Swirl Delight (Closed)
Chattanooga, Tennessee
03.1993 - 05.1996
- Dishwasher/Waitress/Cashier.
Education
Associate of Applied Science - Culinary Arts Concentration
Chattanooga State Community College
Chattanooga, TN01-2028
High School Diploma -
Lookout Valley High School
Chattanooga, Tennessee05.1997
Skills
- Customer service
- Time management
- Attention to detail
- Cash handling
- Order fulfillment
- Billing and invoicing
- Basic math
- Decision-making
- Team building
- Written communication
- Data entry
- Good Telephone Etiquette
- Multitasking Abilities
- Teamwork and collaboration
Affiliations
- Loves Baking
- Took a cake decorating class
Accomplishments
- Got a A in Statistics
- Learn how to make SourDough
Languages
English
Professional
Timeline
Accounts Special Projects
Lipsey Logistics LLC
11.2023 - Current
Accounts Team Lead
Stewart Back Office Services
03.2023 - 11.2023
AP/AR Floater
Stewart Back Office Services
05.2022 - 02.2023
Donut Guru
Tasty Donuts
08.2020 - 02.2025
Office Clerk
Fleet Savings LLC
07.2020 - 05.2022
Carrier Compliance Coordinator
Covenant Transport Solutions
08.2012 - 06.2020
Dispatch
Covenant Transport
07.2000 - 08.2012
Temp to hire position for Appointment Clerk
Carolyn’s Temporary Service (Closed)
10.1999 - 07.2000
Sandwich Artist
Subway
05.1999 - 08.1999
Crew Leader/Cashier
Hardee's
05.1996 - 05.1999
Dishwasher
Swirl Delight (Closed)
03.1993 - 05.1996
Associate of Applied Science - Culinary Arts Concentration
Chattanooga State Community College
High School Diploma -
Lookout Valley High School