Mary Antonas
Kernersville,NC
Summary
An independent and self-motivated business studies major with proven and tested business, sales, recruitment, and leadership skills acquired via internships and community service opportunities.
Overview
3
3
years of professional experience
Work History
Resort Specialist
Grandover Resort And Spa
Greensboro, NC
04.2022 - Current
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Created Excel spreadsheets to keep track of inventory and ledger codes
- Increased customer satisfaction by resolving issues.
Full Time Assistant Store Manager
Claires
Kernersville , NC
01.2022 - 04.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Part-Time Assistant Manager
Maurices
Kernersville, NC
09.2020 - 10.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Motivated staff members by planning weekly incentives to drive sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Information Assistant Talley Student Union
North Carolina State University Student Centers
Raleigh, North Carolina
01.2020 - 09.2020
- Answer inquiries and resolve or escalate issues to management personnel to ensure client satisfaction.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Answer telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Keep reception area clean and neat to give visitors positive first impression.
- Rent out phone and computer chargers to customers, as well as video games and controllers.
- Manage lost and found items through Excel spreadsheets
Senior Sourcer
Circle40 LLC
Kernersville, North Carolina
05.2019 - 05.2020
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Reviewed applications for experience and fit with posted positions
- Maintained and organized electronic files for applicants
- Generated specific candidate pool for career opportunities
Education
Bachelor Of Science - Business Studies
University of North Carolina At Greensboro
Greensboro, NC05.2023
High School Diploma -
East Forsyth High School
Kernersville, NC06.2019
Skills
- Microsoft Excel
- Recruiting/Sourcing
- Tutoring
- Credit card processing
- Refunds and exchanges
- Cash register operations
- Money handling
- Exemplary communication
- Customer assistance
Timeline
Resort Specialist
Grandover Resort And Spa
04.2022 - Current
Full Time Assistant Store Manager
Claires
01.2022 - 04.2022
Part-Time Assistant Manager
Maurices
09.2020 - 10.2021
Information Assistant Talley Student Union
North Carolina State University Student Centers
01.2020 - 09.2020
Senior Sourcer
Circle40 LLC
05.2019 - 05.2020
Bachelor Of Science - Business Studies
University of North Carolina At Greensboro
High School Diploma -
East Forsyth High School
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