Results-driven individual with experience in housekeeping and customer service. Skilled in training new employees and fostering teamwork, ensuring high standards of cleanliness and guest satisfaction are consistently met.
Overview
16
16
years of professional experience
Work History
Housekeeper
Treasure House
Glendale, AZ
01.2024 - Current
Trained new employees on cleaning protocols and safety procedures.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Customer Service Representative
Chevron
Mesa, AZ
02.2019 - 12.2023
Resolved customer inquiries and issues effectively through active listening and problem-solving skills.
Processed transactions accurately while maintaining a high level of customer satisfaction.
Assisted in training new staff on customer service protocols and company policies.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Prep Cook
Sodexo USA
Tempe, AZ
01.2010 - 01.2019
Prepared ingredients according to standardized recipes for consistent quality and presentation.
Operated kitchen equipment safely, ensuring adherence to health and safety regulations.
Maintained cleanliness and organization of workstations, promoting efficient workflow.
Trained new team members on food preparation techniques and kitchen protocols.