Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

MARY AU

SUGAR LAND,TEXAS

Summary

Enthusiastic, URAC trained and MTM proficient clinical pharmacist with history of providing high-quality care to specialty patients. Proven track record of maintaining positive relationships with patients, medical professionals and healthcare organizations. Highly skilled in proper dosing, timing and storage requirements of drugs to ensure medication safety and the fulfillment of operational objectives.

Overview

26
26
years of professional experience

Work History

MTM and Relief Pharmacist

Sam's Club
Stafford, TX
03.2021 - Current
  • MTM lead support for the market, providing service to patients across Texas. Ranked top market in MTM service for Sam's Club, USA in 2022.
  • Provides timely CMR to a board patient base. Impacts patient health outcome through clinical intervention.
  • Individually delivered the most CMR for Sam's Club, USA in 2022.
  • Provide bench coverage to pharmacist on PTO.
  • Oversaw drug preparation and distribution activities to provide safe and efficient care for patients.
  • Collaborated closely with healthcare professionals to monitor and assess quality and effectiveness of drug regimens.

Medical Interpreter

LanguageLine Solutions
Monterey, CA
06.2020 - 03.2021
  • Delivered translation services via video to transmit virtual communication in Chinese. Liaised with healthcare providers, social work agencies to provide essential services
  • Communicated with healthcare staff about patient cultural beliefs and customs impacting care by explaining acceptable treatment options

Production Team Pharmacist

Pharmaceutical Strategies
Stoneham, MA
12.2019 - 02.2020
  • Coordinate with intake and insurance team to provide timely distribution of medication to patients in long term care or other medical facilities
  • Communicate with nursing and medical personnel regarding medication orders/drug therapy issues
  • Oversee drug preparation activities in unit dose packaging and IV admixture, ensuring safe, accurate and efficient care for patients at the final verification of prescription

Local Specialty Pharmacy Manager

Walgreens
Houston, TX
02.2007 - 07.2019
  • Pharmacist in Charge for Local Specialty Pharmacy to provide Specialty and LDD drugs to patients across Texas, patients managed grew 5 times over 3 years
  • Specialty patients meticulously monitored under URAC clinical criteria, audit scores at 98%
  • Increase sales by 25 % and 30% for the last 2 fiscal years, exceed projected goals
  • Delivered extraordinary customer service consistently by managing a highly diversified team that speaks 6 different languages
  • Gained trust while collaborating with cross functional teams in an ambulatory setting to optimize patient outcome via Prior Authorization, Financial Assistance and or Coordination of Medicare benefits to any patient in need, reducing monetary burden in 1 out of 3 patients
  • Immunization specialist for travel vaccines and general immunization, personally immunized over 3000 patients with the H1N1 flu vaccines with various organizations including HCC and the CHI St. Luke's Hospital in Sugar Land in the last pandemic
  • Orchestrated Bedside Delivery with health system (MHHSW), providing expanded drug reconciliation upon discharge, streamlining medication at critical level of care changes and improved adherence utilizing various MTM platforms, impacting over 2500 patients annually
  • Provide clinical information for campus professional practices and staff, recognized by over 80% of medical teams for any pharmaceutical needs
  • Preceptor to students of 4 pharmacy schools in Texas, contributed to experimental knowledge of future pharmacists
  • Acted as ledger expert for a team of 15 managers, improving district inventory preparations
  • Awarded top customer service and charity fundraising team numerous times over the years, top Red Nose sales in district 3 years in a row
  • Contributed to brand exposure consistently with various disease organizations for events such as the MS Mud Fest, Cystic Fibrosis Great Stride and The March of Dimes

Pharmacy Manager

Walgreens
Sugar Land, TX
12.1999 - 01.2007
  • Pioneered Pharmacist detailing in the early 2000s by visiting Medical offices, weekly visits to area offices building relationships and business
  • District Diabetic Educator for a district of over 35 retail pharmacies. Delivering one on one patient consultations and learning opportunities for fellow pharmacists
  • District Training Store for new pharmacist and technician for over 5 years
  • Fertility Support Pharmacy, one of 7 in a region of 250+ stores. Patients does not need to travel to the Medical Center for fertility drugs, minimizing stress of families during their IVF cycles, optimizing injection timing and successful outcomes

Education

Bachelor of Science - Pharmacy

University of Houston
Houston, TX

Bachelor of Science - Biology

McGill University
Montreal, Quebec

Skills

Strong clinical background

Efficient and accurate

Quality assurance and control

Inventory management

Patient education and advocacy

Strategic business planning

Affiliations

APhA

ASCP

Timeline

MTM and Relief Pharmacist

Sam's Club
03.2021 - Current

Medical Interpreter

LanguageLine Solutions
06.2020 - 03.2021

Production Team Pharmacist

Pharmaceutical Strategies
12.2019 - 02.2020

Local Specialty Pharmacy Manager

Walgreens
02.2007 - 07.2019

Pharmacy Manager

Walgreens
12.1999 - 01.2007

Bachelor of Science - Pharmacy

University of Houston

Bachelor of Science - Biology

McGill University

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