Mary Austeri Ashbaugh
Greensburg,PA
Summary
Dynamic Senior Provider Relations Advocate at UnitedHealthcare with a proven track record in enhancing provider engagement and optimizing claims processing efficiency. Skilled in relationship management and regulatory compliance, I excel in fostering strong partnerships and resolving complex issues through effective communication and problem-solving. Committed to delivering superior service and improving customer experiences.
Overview
20
20
years of professional experience
Work History
Senior Provider Relations Advocate
UnitedHealthcare
08.2005 - 05.2025
- Supported provider onboarding processes, ensuring smooth integration into network systems.
- Assisted in resolving provider inquiries through effective communication and problem-solving techniques.
- Participated in training sessions to enhance understanding of provider relations protocols and best practices.
- Maintained accurate records of provider interactions, facilitating timely follow-up and resolution of issues.
- Contributed to team meetings by sharing insights for enhancing provider engagement strategies and processes.
- Improved claims processing efficiency by implementing standardized procedures and providing ongoing training to providers.
- Acted as a liaison between the company and providers, maintaining open channels of communication to ensure smooth collaboration.
- Facilitated timely resolution of escalated issues through effective collaboration with internal departments and external partners.
- Answered provider inquiries via email, telephone and written correspondence.
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Sociology
Indiana University of Pennsylvania
Indiana, PA05-1995
Skills
- Healthcare industry
- Relationship management
- Case Management
- Excellent Communication
- Problem-solving aptitude
- Team collaboration
- Regulatory compliance
- Meeting facilitation
- Research skills
- Confidential communication
Timeline
Senior Provider Relations Advocate
UnitedHealthcare
08.2005 - 05.2025
Sociology
Indiana University of Pennsylvania