Roxanne Suiter
Tampa,FL
Summary
Qualified [Desired Position] with comprehensive background in provider relations and advocacy. Successfully built and maintained robust relationships with healthcare providers, ensuring streamlined communication and efficient issue resolution. Proven ability to navigate complex healthcare systems while demonstrating excellent negotiation and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Provider Relations Advocate
Novitas Solutions
07.2024 - 01.2025
- Achieved high levels of member satisfaction due to prompt resolutions of escalated grievances involving out-of-network services or billing disputes.
- Streamlined communication channels through the implementation of a centralized contact system for providers and internal teams.
- Strengthened provider relations by organizing and conducting regular meetings to address concerns and discuss improvements.
- Developed strong working relationships both internally across departments as well as externally among contracted providers to ensure seamless coordination of services.
Remote Customer Service Representative (CSR)
Solera
07.2023 - 03.2024
- 07/2023 -03/2024 Remote Customer Service Representative (CSR) Solera, Jacksonville, FL Answered incoming calls and made outbound calls for various car dealerships to schedule appointments, send messages to dealerships and transfer calls to various departments within the dealerships
Account Representative
Internal Revenue Svc
09.2022 - 06.2023
- 09/2022 -06/2023 Account Representative Internal Revenue Svc, Oakland, CA Answered incoming calls from business owners about tax related requirements
Remote Customer Service
Qurate Retail Group
08.2021 - 01.2022
- 08/2021 -01/2022 Remote Customer Service Qurate Retail Group, Orlando, FL Answered incoming calls, took orders and payment for various customers
Flagger
Southpointe Energy Resource Group
05.2019 - 12.2019
- 05/2019 -12/2019 Flagger Southpointe Energy Resource Group, Canonsburg, PA Controlled traffic around workers working on gas lines
Assistant Store Manager
Dollar General
07.2018 - 05.2019
- 07/2018 -05/2019 Assistant Store Manager Dollar General Dollar General, Swissvale, PA Open/Close Store for daily use
- Maintain count of all monies in the store
- Supervise a team of customer service representatives
- Assist Manager in any capacity of running the store
- Stock various items throughout store
Medical Collector
Credit Management Co
05.2017 - 06.2018
- 05/2017 -06/2018 Medical Collector Credit Management Co, Pittsburgh, PA Answered incoming calls from clients with overdue medical bills
- Negotiated terms of payment
- Took over the phone payments for various medical facilities
Customer Service Representative
Aerotek, Inc
02.2016 - 12.2016
- 02/2016 -12/2016 Customer Service Representative Aerotek, Inc, Tallahassee, FL Conferred with customers by telephone to provide information about employer benefits enter benefits updates or initial enrollment, cancel benefits, or obtain details of complaints
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- 02/2016 -12/2016 Aerotek, Inc, , None Selected Recordkeeping strengths2016-02 - Customer Service Representative2016-12 Aerotek, Inc Professional telephone Conferred with customers by telephone to provide demeanor information about employer benefits enter benefits Service standard updates or initial enrollment, cancel benefits, or compliance obtain details
Customer Service Representative
Beacon Hill Staffing
10.2015 - 01.2016
- 10/2015 -01/2016 Customer Service Representative Beacon Hill Staffing, Pittsburgh, PA Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Banquet Server/Accountant Assistant/ Receptionist
Club Corp Rivers Club
04.2013 - 01.2015
- 04/2013 -01/2015 Banquet Server/Accountant Assistant/ Receptionist Club Corp Rivers Club/ Citrus Club, Orlando, FL Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Resolved customers' service or billing complaints by performing activities such as, refunding money, or adjusting bills
- Reviewed Banquet Event Orders (BEO's) at the beginning of each shift to ensure room are set as contracted, confirm and setup A/V equipment needs to contract for the event
Customer Service Representative
Aerotek - Florida Prepaid College Plans
10.2011 - 01.2012
- 10/2011 -01/2012 Customer Service Representative Aerotek - Florida Prepaid College Plans, Tallahassee, FL Aerotek - Florida Prepaid College Plans (temporary assignment) Oct.2011-Jan.2012 Customer Service Representative Christopher Huoy
- Answered incoming calls with basic questions on how to enroll in the prepaid college plan
- Issued tickets for enrollment packages to be delivered to customer
Legal Collector
Shermeta Adams & VonAllmen
05.2010 - 09.2011
- 05/2010 -09/2011 Legal Collector Shermeta Adams & VonAllmen PC, Troy, MI Prepared affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system
- Prepared for trial by performing tasks such as organizing exhibits
- Prepared legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate closing statements
- Met with clients and other professionals to discuss details of case
Legal Collector
Shermeta Adams & VonAllmen P.C
01.2010 - 04.2011
- 2010-2011-0405 - Legal Collector Shermeta Adams & VonAllmen P.C Maintained100 -200 accounts daily performing tasks such as skip-tracing, outbound calls and arranging monthly payment arrangements/settlement offers Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts Advised customers of necessary actions and strategies for debt repayment
Customer Service Representative
Kelly Services
05.2009 - 05.2010
- 05/2009 -05/2010 Customer Service Representative Kelly Services, Troy, MI Answered incoming calls (from home) Explained electrical bill Set up emergency schedule for technicians during outages Scheduled regular technician visits based on customers requests
Account Representative
Asset Acceptance
01.2007 - 02.2009
- 01/2007 -02/2009 Account Representative Asset Acceptance, Warren, MI Asset Acceptance - Warren, MI Jan.2007 - Feb.2009 Eric Goltz
- Answered approximately150 -200 calls per day to negotiate terms of repayment of old debt
- Made outbound calls to negotiate monthly payment arrangements or settlement offers on old debt
- Maintained over200 accounts daily and determined if accounts needed to go to our legal department
Education
High School Diploma -
Woodland Hills High School
Woodland Hills, CASkills
- Healthcare industry
- Policy interpretation
- Insurance regulations
- Provider network management
Certification
Occupational Licenses, Certificates and Training
Timeline
Provider Relations Advocate
Novitas Solutions
07.2024 - 01.2025
Remote Customer Service Representative (CSR)
Solera
07.2023 - 03.2024
Account Representative
Internal Revenue Svc
09.2022 - 06.2023
Remote Customer Service
Qurate Retail Group
08.2021 - 01.2022
Flagger
Southpointe Energy Resource Group
05.2019 - 12.2019
Assistant Store Manager
Dollar General
07.2018 - 05.2019
Medical Collector
Credit Management Co
05.2017 - 06.2018
Customer Service Representative
Aerotek, Inc
02.2016 - 12.2016
Customer Service Representative
Beacon Hill Staffing
10.2015 - 01.2016
Banquet Server/Accountant Assistant/ Receptionist
Club Corp Rivers Club
04.2013 - 01.2015
Customer Service Representative
Aerotek - Florida Prepaid College Plans
10.2011 - 01.2012
Legal Collector
Shermeta Adams & VonAllmen
05.2010 - 09.2011
Legal Collector
Shermeta Adams & VonAllmen P.C
01.2010 - 04.2011
Customer Service Representative
Kelly Services
05.2009 - 05.2010
Account Representative
Asset Acceptance
01.2007 - 02.2009
High School Diploma -
Woodland Hills High School
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