Shayna Persaud, M.S.

• Serve as liaison supporting ABA provider networks and behavioral health stakeholders within Optum.
• Partner directly with ABA providers, BCBAs, and behavioral health organizations to support operational and claims resolution.
• Develop in-depth understanding of ABA service delivery models and clinical workforce needs.
• Analyze network gaps and provider trends to inform strategic workforce insights.
• Present data and status updates to leadership on provider network performance.
• Build trust-based relationships across multidisciplinary teams in complex healthcare environments.

Impact: Strengthened ABA provider engagement and improved operational responsiveness across network partners.

• Lead and support full-cycle recruiting operations across high-volume healthcare and corporate roles, partnering closely with recruiters, hiring managers, and executive stakeholders.
• Support full-cycle recruiting process from talent identification through offer stage across behavioral health and healthcare verticals.
• Partner with recruiters and hiring leaders to align on workforce planning, candidate profiles, and competitive market positioning.
• Provide strategic insight into talent pipelines, hiring bottlenecks, and process optimization.
• Serve as trusted advisor to candidates and internal stakeholders, ensuring a transparent and positive recruitment experience.
• Analyze recruitment metrics, search progress, and pipeline effectiveness to inform leadership decision-making.
• Collaborate cross-functionally with HR, compliance, and operational leaders to streamline hiring workflows.

Impact: Supported recruitment initiatives across a national healthcare enterprise serving millions of members.

• Delivered direct ABA therapy services to children with Autism Spectrum Disorder (ASD).
• Implemented individualized behavior intervention plans under BCBA supervision.
• Collected and analyzed behavioral data to measure treatment progress.
• Applied evidence-based ABA strategies including reinforcement, prompting, and behavior reduction plans.
• Collaborated with caregivers and clinicians to ensure consistency in therapeutic approach.
• Built strong rapport with children and families in sensitive and high-trust environments.

Impact: Gained firsthand understanding of clinical talent competencies, culture fit, and the demands of ABA service delivery, strengthening ability to recruit top-performing clinicians.