Mary Bell
Montgomery,AL
Summary
An industrious business professional providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues in a timely manner while also working well under pressure. Candidate is personable, detail-oriented, and an enthusiastic team player that is capable of quickly grasping new concepts. A motivated solutionist seeking a position that will allow me to use my experience and mastery to launch my career all while achieving company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Change Manager
SMS Data Products Group, Inc
05.2024 - Current
- Coordinate and conduct Technical Interchange Meeting (TIM) and Change Advisory Board (CAB) to determine if higher risk changes are approved, rejected, or placed in pending status.
- Transcribe weekly technical interchange meetings to be put into a report for leadership.
- Review internal and external change requests (CRs) and assign standard or normal CRs to the appropriate operational team to implement.
- Review and update change policies and procedures to ensure they are well defined, recognized and reviewed.
Training Manager
SMS Data Products Group, Inc
07.2023 - 05.2024
- Responded to emails regarding new hires and form updates.
- Generated reports and updated files and documentation.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- In-Processed new hires and assisted them with the setting up needed accounts.
- Coordinated with new hires on first day instructions leading up to their start date.
- Reset passwords using REMEDY.
Tech Support
Eventus
Montgomery, AL
06.2022 - 05.2023
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Assisted with creating user accounts (Active Directory)
- Familiar with resetting passwords, using command prompts, and imaging a computer as well as using NAS to add storage
Production Worker
Hyundai Motor Manufacturing Alabama
Montgomery, AL
05.2019 - 06.2022
- Set up and operated production equipment according to daily work orders and safety procedures.
- Kept operations area neat and orderly to minimize obstacles.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Produced quality products to support the high demand of mass production in the automobile industry
Assistant/Clerk
Steve Bell Transport
Montgomery, AL
01.2018 - 05.2019
- Established and maintained variety of automated and manual files and records.
- Prepared and maintained township accounting documents and records, entered financial transactions into database, reconciled transactions promptly and administered billing and invoices.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Customer Service Representative
SYKES
Montgomery, AL
11.2017 - 12.2018
- Trusted with handling personal and business banking account needs as well as large transactions from account to account.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
The University of Alabama
Tuscaloosa, ALSkills
- REMEDY password reset
- Application Support
- System Maintenance and Repair
- Hardware and Software Repair
- Verbal and Written Communication
- Microsoft Office Suite: (Word, Excel, PowerPoint, SharePoint & Outlook)
- Active Directory
- Leadership Skills
Certification
- Security+
- ITIL Foundations v4
Timeline
Network Change Manager
SMS Data Products Group, Inc
05.2024 - Current
Training Manager
SMS Data Products Group, Inc
07.2023 - 05.2024
Tech Support
Eventus
06.2022 - 05.2023
Production Worker
Hyundai Motor Manufacturing Alabama
05.2019 - 06.2022
Assistant/Clerk
Steve Bell Transport
01.2018 - 05.2019
Customer Service Representative
SYKES
11.2017 - 12.2018
The University of Alabama
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