MARY BETH PALLONE
Henderson,Nevada
Summary
Dynamic professional with over 15 years of cross-industry experience in real estate, prop-tech and customer service. Demonstrated strengths in administrative support, property management, accounts payable and transaction management to leverage expertise and drive organizational success.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist and Transaction Manager
Roofstock and Streetlane Homes
08.2021 - 01.2024
- Exceeded performance metrics consistently, earning top recognition
- Utilized data analytics tools to monitor performance trends, identifying areas for improvement
- Investigated and resolved customer inquiries quickly
- Managed high-stress situations effectively
- Updated account information to maintain customer records.
Executive Assistant and Transaction Manager
PT Corporation
09.2017 - 07.2021
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Improved office efficiency by implementing new filing system processes
- Maintained confidentiality with sensitive documents
- Streamlined communications by managing emails and all calls
- Promoted team productivity by keeping supplies organized and well stocked.
Accounting Assistant
YJE & Company
11.2015 - 07.2017
- Used accounting software to prepare weekly and monthly financial reports
- Reconciled company bank, credit card, and line of credit accounts resolving discrepancies
- Effectively communicated with clients about payment needs
- Maintained accurate and complete documentation to facilitate accounting and filing functions
- Ensured compliance with federal, state and local regulations.
Education
Bachelor of Arts in Humanities -
New College of California
Skills
- Customer Service
- Property Management
- Conflict Resolution
- Effective Communication
- Bookkeeping
- Transaction Management
- Proficient in Microsoft Office Suite
- Experienced in Salesforce and Yardi
Timeline
Customer Service Specialist and Transaction Manager
Roofstock and Streetlane Homes
08.2021 - 01.2024
Executive Assistant and Transaction Manager
PT Corporation
09.2017 - 07.2021
Accounting Assistant
YJE & Company
11.2015 - 07.2017
Bachelor of Arts in Humanities -
New College of California
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