Mary Beth Pierce
Spencer,OH
Summary
Seeking opportunity to grow my career at Goodyear where my history of superior customer service, attention to detail, and proficiency in the values and core competencies will make a positive impact and add value to the organization.
Overview
22
22
years of professional experience
Work History
Travel & Expense Analyst
Goodyear
01.2021 - Current
- Provide superior customer service to internal and external customers.
- Expert in Goodyear's Global Business Travel & Expense Policy and Expense Technology Support.
- Monitor controls set by Internal Audit and communicate findings to Senior Leadership, all levels of management and associates.
- Develop and implement process improvements and Travel & Expense Trainings.
- Identify and resolve expense reports that get stuck in the Concur expense reimbursement system or fail financial posting in SAP for North America and Latin America.
Travel & Expense Administrator
Goodyear
01.2015 - 01.2021
- Provide superior customer service to internal and external customers.
- Build knowledge to become expert in Goodyear's Global Business Travel & Expense Policy and Expense Technology Support.
- Audit 100% of expense reports for associates in North America and Latin America.
- Monitor controls set by Internal Audit and communicate findings to Senior Leadership, all levels of management and associates.
- Manage shared mailbox.
Billing & Claims Representative
Goodyear
01.2003 - 01.2015
- Process Claims for National Accounts, Dealers and Stores.
- Provide superior customer service to internal and external customers.
- Interact with individuals and departments within Goodyear and outside of Goodyear to resolve customer inquiries.
- Manage rolling phone and personal phone.
Education
B.S. - Sociology/Criminal Justice
The University of Akron
01.1991
Skills
- Detail Oriented
- Effective Communicator
- Teamwork
- Superior Customer Service
Groups
Goodyear Women's Network, Finance Officer, 2023, 2024
Timeline
Travel & Expense Analyst
Goodyear
01.2021 - Current
Travel & Expense Administrator
Goodyear
01.2015 - 01.2021
Billing & Claims Representative
Goodyear
01.2003 - 01.2015
B.S. - Sociology/Criminal Justice
The University of Akron
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