Mary Birkel
Atlanta,GA
Summary
Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Center Assistant
Children's Healthcare of Atlanta
Atlanta, GA
05.2023 - Current
- Greeted visitors, clients and guests in a professional manner.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Gathered and sorted data for reports and files.
- Maintained positive working relationship with fellow staff and management.
- Assisted with set up for social events and food deliveries.
- Provided HR administrative assistance to management team.
- Reserved and managed meeting room availability.
Restaurant Hostess
Buttermilk Kitchen
Atlanta, GA
06.2022 - 01.2023
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Science - Psychology
Georgia College And State University
Milledgeville, GA05-2023
Skills
- Administrative Support
- Meeting Support
- Project Management
- Meeting Coordination
- Data Entry
- Office Administration
- Event Planning
- Project Coordination
Certification
- Basic Life Support (BLS) Certificate
- Marcus Crisis Prevention Program (MCPP) Training
Websites
Affiliations
- Involved in Georgia College's Pride Alliance, which is a group dedicated to creating a safe space for LGBTQ+ individuals. With this group, we provided weekly meetings to discuss different topics from the community.
- Helped fundraise money for the Pride Alliance by holding a Drag Show once a semester. For the 2022-2023 school year, we raised over $6,000.
Accomplishments
- Secretary of Georgia College Pride Alliance- Fall 2022
- President of Georgia College Pride Alliance- Spring 2023
Timeline
Support Center Assistant
Children's Healthcare of Atlanta
05.2023 - Current
Restaurant Hostess
Buttermilk Kitchen
06.2022 - 01.2023
Bachelor of Science - Psychology
Georgia College And State University
- Basic Life Support (BLS) Certificate
- Marcus Crisis Prevention Program (MCPP) Training
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