Mary Blanchard

• I supervise and help manage all front-end associates and activities in accordance with the productivity plan to assure outstanding customer service. (Including the Liquor Store; and Hannaford to Go from 2018-2020). Scheduling, performance management, training and managing payroll. I handle customer and associate's questions, comments and complaints. Treating associates and customers fairly and consistently. I also assist the Associate Relations Manager with interviews, orientations, payroll and all other HR functions as needed. Lead for our United Way campaign and Co-lead customer and associate excitement team (CAE) for in store and customer events. Also serve as a district resource for Customer Service, as well as participated as the D8 lead for the connecting with retail calls for the front end.

Recognition:

• 2019 – Un-Sung Hero Award
• 2020 – 8306 Department Manager of the Year
• 2022 – 8306 Department Manager of the Year
• 2022 – District 8 Department Manager of the year

• Temporary special project assignment for District 8 (14 Vermont Stores) consisting of helping stores with staffing: recruiting, talent development, retention and morale. Holding job fairs, creating social media recruiting campaigns, assist talent acquisition with unique recruiting ideas and implementation. Staying in touch with new hires about their onboarding experience and training; manage the schedule for trainees in the district. I was also responsible for a [monthly] district wide newsletter and [weekly] flyer of all full time job postings.

• Managed employee onboarding processes, ensuring seamless integration into company culture and operations.
• Streamlined recruitment processes, collaborating with department heads to identify staffing needs effectively.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

• Total store payroll, staffing, training and employee relations. I served as a liaison between managers and associates. I completed interviews, new staff orientation, and assured training was being completed appropriately. Use of Kronos, Applicant Tracking System and PeopleSoft computer programs. I served as a role model for policy and as a leader through difficult times, such as those of change. Teamwork, leadership and employee morale were the top priorities for me in this position.

• I supervised and helped manage all front-end associates and activities in accordance with the productivity plan to assure outstanding customer service. I helped handle customer and associate's questions, comments and complaints. I wrote staff schedules with the Kronos scheduling program, completed bookkeeping tasks, and any other task I was asked to do. I was also the backup Associates Relations Manager during this time. This entailed payroll, interviews, new staff orientation, training and completing the payroll analysis.