Eliza Woolf
Rutland
Summary
I have experience in customer service through restaurants, with a high willingness to learn customer service in other professions. I take high pride in my work ethic and can easily multitask when needed. I strive in a work environment where I can be challenged and learn new aspects of a job, improving my knowledge and strength for the company. I am dependable and a quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Sushi Yoshi
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Olympic Pizza
05.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Server
Cracker Barrell Old Country Store
10.2024 - 11.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Nursing Unit Assistant
Rutland Center for Living and Rehabilitation
10.2022 - 04.2023
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Front of House Employee
Village Snack Bar
03.2019 - 10.2019
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
Education
Associate Degree in Accounting - Accounting
Community College of Vermont
Rutland, VT05-2026
High School Diploma -
Rutland Senior High School
Rutland, VT01-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Food safety
- Positive and professional
- Positive guest interactions
- Excellent multitasking capability
- Punctual and reliable
Certification
I am first aid certified, as well as CPR certified. I got both of these certifications through a college course I took at Vermont State University Castleton.
Timeline
Server
Cracker Barrell Old Country Store
10.2024 - 11.2024
Server
Sushi Yoshi
04.2023 - Current
Nursing Unit Assistant
Rutland Center for Living and Rehabilitation
10.2022 - 04.2023
Cashier
Olympic Pizza
05.2020 - Current
Front of House Employee
Village Snack Bar
03.2019 - 10.2019
Associate Degree in Accounting - Accounting
Community College of Vermont
High School Diploma -
Rutland Senior High School
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