Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Brown

Tifton,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Director

Childcare Network
09.2017 - Current
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Trained and mentored new employees on industry practices and business operations.
  • Created and updated records and files to maintain document compliance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.


Customer Service Representative

ELEAD1ONE
01.2015 - 07.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

No Degree - Early Childhood Education

Albany Technical College
Albany, GA
12.2024

High School Diploma -

Tift County High School
Tifton, GA
05.2014

Skills

  • Data Analysis
  • Operations Management
  • Strategic Planning
  • Greet Guests
  • Order Supplies
  • Customer Service
  • Staff Management
  • Scheduling and Coordination
  • Manage Inventory
  • Behavior Redirection

Timeline

Assistant Director

Childcare Network
09.2017 - Current

Customer Service Representative

ELEAD1ONE
01.2015 - 07.2017

No Degree - Early Childhood Education

Albany Technical College

High School Diploma -

Tift County High School

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Mary Brown