Mary Burchfield
DeBary,FL
Summary
Accomplished Store Manager with a proven track record at Hot Topic, enhancing customer satisfaction and streamlining store operations. Expert in customer service management and team leadership, I excel in multitasking and fostering positive client relations. Skilled in cash management and store merchandising, my approach has consistently improved store efficiency and team performance.
Overview
11
11
years of professional experience
Work History
Store Manager
Hot Topic
07.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cosmetics Sales Representative
Dillard's
01.2014 - 06.2015
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Maintained a clean and organized work area, contributing to an inviting atmosphere for customers to browse products comfortably.
- Provided feedback on potential improvements for product offerings and department operations based on customer feedback, market trends, and personal observations.
- Utilized company CRM system to track client interactions, preferences, and purchasing history for personalized marketing campaigns.
Sales Associate
Spirit Hallowenn
07.2013 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Cosmetology License - Cosmetology
Daytona State College
Daytona Beach, FLGED -
Atlantic Technical College
Pompano Beach, FL07.2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Team leadership and coaching
- Store Merchandising
- Cash Management
Timeline
Store Manager
Hot Topic
07.2016 - Current
Cosmetics Sales Representative
Dillard's
01.2014 - 06.2015
Sales Associate
Spirit Hallowenn
07.2013 - 11.2013
Cosmetology License - Cosmetology
Daytona State College
GED -
Atlantic Technical College
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